OPERATIONS ANALYST II - 65000361

State of Florida • Tampa, FL

383d

About The Position

The Department of Elder Affairs is seeking an enthusiastic individual to provide comprehensive administrative support within a team environment. This role focuses on promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. The position involves data management, client communication, and coordination of services to ensure that seniors receive the necessary support to live healthy and fulfilling lives in their communities.

Requirements

• Must have a bachelor's degree or higher from an accredited college or university with a major in a related field or a combination of education and professional experience totaling four (4) or more years in a related field.

Nice To Haves

• Knowledge of Level of Care rules and regulations, CARES policies and procedures, and community resources related to elders and adults with disabilities.

Responsibilities

• Input client information into the Client Information and Registration Tracking System (CIRTS) and maintain data files on Medicaid clients.
• Contact clients to schedule assessments and arrange staff schedules efficiently.
• Initiate, receive, and screen telephone calls, providing routine information and routing calls appropriately.
• Act as a liaison between the Central Office and field office for equipment maintenance and troubleshooting.
• Maintain a high level of professional CARES knowledge and improve skills through education and training.
• Sort incoming mail and faxes, accurately routing information to appropriate staff or case files.
• Maintain CARES files using approved filing methods and prepare records for destruction after scanning.
• Track purchase orders and billing receipts from vendors, preparing travel forms accurately and timely.
• Complete annual medical recertification process of SMMC Long-Term Care enrollees as assigned.
• Monitor and prioritize cases assigned through the annual recertification process.
• Coordinate special projects as assigned by the supervisor.
• Participate in disaster recovery efforts throughout the State of Florida.

Benefits

• State Group Health Insurance Coverage
• $25,000 Life Insurance Policy (100% paid by employer)
• Dental, vision, and other supplemental insurance options available
• Annual and Sick Leave benefits
• 10 paid holidays each year
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers to attend State of Florida community colleges, colleges, and universities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree