Automation Scheduler # 527

COCC • Avon, CT

22h • Hybrid

About The Position

We are seeking a highly motivated Operations Analyst I who thrives both independently and as part of a team. You’ll play a key role in maintaining and supporting our automation scheduling tools and related applications.

Requirements

• Knowledge of Linux operating systems and technical concepts
• Strong analytical and troubleshooting skills with exceptional attention to detail
• Experience working with an automation scheduler tool
• Bachelor’s degree in Computer Science or equivalent work experience
• Minimum three years in a technical support discipline (network, infrastructure, system admin, advanced support, systems analyst, development, etc.)
• Minimum 2–3 years’ experience with an automated scheduling tool (e.g., Tidal Automation, JAMS)

Nice To Haves

• Knowledge of general programming concepts (preferred)
• Knowledge of Powershell and/or SQL is a plus

Responsibilities

• Application Set-up & Support (50%)
• Install the AppWorx automation tool on established servers with support from an Operations Analyst II
• Set up and support processes co-owned by Item Processing and Operations
• Assist with product evaluations, implementations, system enhancements, upgrades, and issue resolution
• Perform system maintenance, including recurring password changes per COCC security policy
• Review and manage CollaborateNow tickets to ensure timely issue resolution
• Adhere strictly to Change Control and procedural requirements
• Provide support for off-hours production issues
• Assist operations staff as needed
• Monitoring of Failures and Successes (25%)
• Monitor AppWorx to ensure proper setup and functioning
• Review logs for failures across all applicable platforms
• Review daily and nightly reports to confirm successful production, transmissions, and backups
• Implementations & Upgrades (15%)
• Test software upgrades prior to live deployment with guidance from an Operations Analyst II
• Coordinate upgrades in accordance with Change Control processes
• Miscellaneous (10%)
• Work and communicate effectively as part of a team
• Participate in Disaster Recovery testing

Benefits

• Hybrid work schedule and generous PTO for work/life balance
• Customized onboarding and role-specific training
• Career pathing programs and professional development
• Access to industry-leading training (SANS, PluralSight, CBTNuggets)
• Competitive compensation and comprehensive benefits
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition reimbursement and one-on-one career coaching
• DEIB initiatives that encourage you to bring your whole self to work
• Financial wellness support and peer recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level