Operations Analyst I- Loss Mitigation
About The Position
The Operations Analyst I acts as an Operations owner or representative on projects which are primarily focused on the continuous improvement of Transaction Services. Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas. The job complies with Federal regulations and industry rules including, but not limited to Bank policies and procedures, as well as all job relevant Risk Management and Corporate standards. Depth & Scope: Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank Operations Participates in the identification, developments, and implementation of operational efficiencies for bank operations Researches and applies Customer requirements in the development and enhancement of systems Acts as a project manager for small-scale projects that involve work with external vendors Participates in performance management and development activities Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor Supports large ATM Project/Conversions Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues Trains employees Assists management with the investigation of internal and external audit findings
Requirements
- High School Diploma or equivalent
- 1-3 Years of related experience
- Strong technical abilities including database and spreadsheet proficiency.
- Must be able to relate technical solutions to operations issues and concerns.
- Previous experience coordinating multidimensional projects
- Effective verbal and written communications
Nice To Haves
- Loss Mitigation experience (Underwriting and closing functions related to loan modifications)
- Experience recording modifications with counties
Responsibilities
- Coordinates and/or assists with projects of strategic importance for Transaction Services.
- Participates in the identification, developments, and implementation of operational efficiencies for bank operations
- Researches and applies Customer requirements in the development and enhancement of systems
- Acts as a project manager for small-scale projects that involve work with external vendors
- Participates in performance management and development activities
- Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues
- Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met
- Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team
- Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor
- Supports large ATM Project/Conversions
- Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services
- Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues
- Trains employees
- Assists management with the investigation of internal and external audit findings
Benefits
- Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
