Operations Analyst I- Loss Mitigation

TD Bank • Greenville, SC

104d • $25 - $37 • Hybrid

About The Position

The Operations Analyst I acts as an Operations owner or representative on projects which are primarily focused on the continuous improvement of Transaction Services. Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas. The job complies with Federal regulations and industry rules including, but not limited to Bank policies and procedures, as well as all job relevant Risk Management and Corporate standards.

Requirements

• High School Diploma or equivalent.
• 1-3 Years of related experience.
• Strong technical abilities including database and spreadsheet proficiency.
• Must be able to relate technical solutions to operations issues and concerns.
• Previous experience coordinating multidimensional projects.
• Effective verbal and written communications.

Nice To Haves

• Loss Mitigation experience (Underwriting and closing functions related to loan modifications).
• Experience recording modifications with counties.

Responsibilities

• Coordinates and/or assists with projects of strategic importance for Transaction Services.
• Participates in the identification, developments, and implementation of operational efficiencies for bank operations.
• Researches and applies Customer requirements in the development and enhancement of systems.
• Acts as a project manager for small-scale projects that involve work with external vendors.
• Participates in performance management and development activities.
• Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues.
• Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met.
• Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team.
• Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor.
• Supports large ATM Project/Conversions.
• Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services.
• Trains employees.
• Assists management with the investigation of internal and external audit findings.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED