OPERATIONS ANALYST I - 64005551 1

State of Florida • FL

75d • $37,000 - $39,000

About The Position

The incumbent in this position reports to the Environmental Public Health Director. This position requires the ability to use independent judgment in setting priorities, coordinating work, and handling multiple responsibilities. It requires skillful time management as the incumbent must have the talent for accepting and completing special projects with accuracy and thoroughness as they arise. This position may serve clients that speak only Spanish, Creole, or other languages. It may require performance of interpreter duties, if bilingual, or implementation of the Department’s Limited English Proficiency Plan. The incumbent provides direct operational support to the Environmental Public Health Director. Answers telephone calls and gives information to callers, takes messages, or transfers calls to appropriate individuals. Handles client concerns/complaints independently under the guidance of management and communicates results within 24-hours to the concerned parties. This position requires accuracy, thoroughness, effective time management, and confidentiality in all assigned duties and activities.

Requirements

• Valid Florida Driver’s License or the ability to obtain one within 30 days of employment.
• High School Diploma or GED.

Nice To Haves

• Higher education in business, program operations, statistics, program research, engineering, or administrative.
• 2-3 years’ experience in government or business operations/administration.

Responsibilities

• Provides direct operational support to the Environmental Public Health Director, including typing letters and answering phone calls.
• Assists Environmental Public Health Director and supervisors within the Division with personnel and position classification actions as requested.
• Prepares prescreening, interview, and final candidate packets for all hires.
• Works with HR to ensure all hiring paperwork is completed and jobs are posted.
• Contacts and schedules applicants for interview.
• Keeps all interview and screening forms organized by program and position title in folders on the public drive.
• Ensures emergency rosters and fire drill documents for the division are updated monthly.
• Participates in employee recognition programs by printing certificates, welcome signs, and name plates.
• Maintains the departmental organizational chart and updates the chart monthly, ensures accuracy of staff and position titles.
• Schedules and coordinates departmental meetings, arranges locations, contacts speakers, creates agendas, ensures all audio/visual technology is working for meetings, arranges for CEUs for staff.
• Assists in planning the annual Polk Environmental Public Health preparedness meeting.
• Works cooperatively with all clerical staff and supervisors across the Division.
• Conducts cell phone drills monthly for all staff that have state cell phones and reports findings in monthly report.
• Tracks vehicle GPS reports and acts as liaison with Verizon to maintain and/or add new GPS units to vehicles.
• Provides GPS reports and updates in monthly report.
• Assists staff and supervisors with STMS and travel.
• Independently reads and understands DOH travel policy to assist staff in preparing travel.
• Acts as Travel Champion for the division.
• Works in FIRS to assist director and supervisors in monitoring budget and expenses.
• Assists department supervisors in annual budget planning as needed.
• Pulls reports from EHD weekly to provide to director and supervisors to monitor inspection quotas, re-inspections, and complaints.
• Assists director in data collection and basic analysis for strategic planning and other departmental metrics.
• Assists in EHD data clean up projects and database migration for Polk.
• Works with director and program supervisors to ensure records are dispositioned according to records retention schedules.
• Inputs record data into approved systems and works with information security to dispose or file records per retention rules.
• Conducts a minimum 250 customer satisfaction surveys annually for the Water, Facilities, and DEP programs.
• Coordinates and communicates community outreach educational material for the Radon Program.
• Manages public requests for Radon kits by keeping kit numbers in an Excel spreadsheet and logging kits that are distributed.
• Attend Radon Program outreach functions including working at the booth to educate the public on Radon.
• Performs special assignments, research, and associated work as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees