Operations Analyst, Healthcare Research

Ipsos • Chicago, IL

3d • $50,000 - $55,000 • Hybrid

About The Position

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!
The Healthcare Service Line works with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization. In addition to custom research, the healthcare Service Line also works on therapeutic centers of expertise in Oncology, Autoimmune, Virology and more.

Requirements

• High School Diploma or higher
• Proven experience managing / prioritizing multiple accountabilities simultaneously in a fast-paced environment with high levels of detail and demand
• Customer service orientation: proven experience managing relationships to identify needs, understanding and/or translating needs into action
• General numeric aptitude/ financial skills
• Detail Orientation: ability to balance a multitude of logistical requirements, key milestones and execution/coordination of tasks
• Strong oral/written communication skills: able to understand/interpret, clarify and confirm others’ communications/ requests; must be concise
• Proficient in MS Office
• Coordinating and tracking projects
• Excellent time management, focused and efficient
• Ability to juggle several projects simultaneously, while prioritizing deadlines
• Comfortable working across departments and team

Nice To Haves

• Utilizing web-based software preferred

Responsibilities

• Maintain feedback loop for Healthcare’s inner and external programs. Ensure feedback forms are completed post-project by both parties.
• Manage various delivery teams’ JobBook & NextWorkBench activities to ensure timely inclusion of financials and required documents.
• Provide back-up support as needed for various administrative and office roles
• Manages required training records, compliance requirements, basic background checks, and privacy policies (EphMRA, BHBIA, and client training tracking)
• Oversee various audit-based requirements for clients as needed
• Manage the secure drive network to ensure compliance and minimize risk of client IP
• Manage training-related administrative tasks such as calendar invitations and post-training feedback surveys

Benefits

• At Ipsos, you will experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, and wellness benefits), a flexible workplace policy, and a strong collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED