Operations Analyst - Global Payments Processing

Bank of America•Scranton, PA

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. This role is responsible for researching, analyzing, and resolving day‑to‑day issues related to domestic and international wire transactions. Key tasks include performing all functions within the Wire Repair process, including interpreting, and resolving wire exceptions, conducting detailed transaction research, repairing wire transactions within internal systems, and administering in accordance with operational procedures. Expectations include supporting continuous improvement and understanding criticality of accurate, timely and appropriate actions as it relates to payment processing. The role may also participate in implementing new operational solutions, documenting processes, and supporting enhancements to wire processing products or services. Success in this role requires strong computer literacy, accurate and efficient data entry, and the ability to operate effectively in a fast‑paced, high‑pressure environment involving large‑dollar and sensitive transactions. The individual must demonstrate dependability, adaptability, sound prioritization skills, and the ability to work both independently and collaboratively.

Requirements

Minimum of 1 year experience in Operations
Minimum of 1 year experience with Process Improvement, Wire Payments, ACH or a similar role within financial services or a regulated industry
Time management with a focus on competing priorities and strict deadlines is crucial
Analytical and high attention to detail
Communicates with impact; communicates effectively (written and verbal)
Knowledge of Excel, Word, Outlook
Ability to work independently, as well as, within a team.
Overtime as required

Nice To Haves

Analytical, ability to compile reports and assist with strategic planning
Experience with Operational Excellence
Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results.
Makes timely and fact-based decisions
Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
Team player attitude, enthusiasm, and commitment
Ability to prioritize, use own initiative and be flexible
Ability to work under pressure, meet deadlines and navigate change
Participates in adhoc projects as needed

Responsibilities

Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Produces and analyzes standard operational reports to support business and performance tracking
Delivers responsive, high‑quality customer service support to internal and external partners
Reviews, validates, and processes wire transactions in accordance with item processing procedures and controls
Meets established productivity, quality, and risk control standards while adhering to operational guidelines
Resolves routine operational issues and executes assigned deliverables to support day‑to‑day Wire Operations activities
Ensures accurate, timely, and effective Wire Operations support for internal business partners and external customers/clients
Effectively prioritizes daily work to meet service level expectations and critical payment deadlines (e.g., FED, CHIPS, IRS)
Demonstrates working knowledge of wire processes and procedures, while identifying opportunities to enhance efficiency, quality, and controls