Operations Analyst / Assistant Project Manager

Stellar Management•New York, NY

7d•$75,000 - $95,000•Onsite

About The Position

Operations Analyst / Assistant Project Manager will be expected to take an active role in supporting the execution of a multitude of asset-level operational and development initiatives for one of New York City’s premier real estate investment firms. Under general direction from the firm’s asset management, development & property management groups. The Analyst will have the rare opportunity to learn the real estate business through a multi-faceted lens and gain invaluable experience with a holistic view of the firm’s investment strategies. Additionally, the Analyst will benefit from regular engagement with Principals and senior management team members. This dynamic role will initially be focused on daily operations of a commercial building in Astoria, Queens while lending field and office assistance for apartment turns, a light construction team, property management and project management across Stellar’s portfolio. Primary responsibilities will include managing and overseeing third party contractors, a light construction team, building staff, property operations, and ongoing development projects with the ultimate goal of achieving the financial and operational objectives of the portfolio.

Requirements

Undergraduate degree
A commitment to performing high-quality work in a collaborative environment on a growing team.
Ability to prioritize, identify and implement operational initiatives.
Ability to demonstrate self-motivation and an intellectual curiosity with a dedication to continually find ways to positively impact operational processes and key personnel to improve property-level performance.
Strong interpersonal skills with an ability to effectively communicate with individuals across all levels of the firm including building staff, leasing teams, and senior management.
Demonstrated ability to effectively communicate and manage a team
Strong organization skills with a penchant for paying attention to detail.
Strong customer service and verbal/written communication skills
Proficiency in MS Excel, PowerPoint and Word. Experience with Yardi software and CMS helpful, but not required.
Knowledge of building systems and building maintenance preferred.
Prior experience in leasing preferred, but not required.
Familiarity with local real estate laws and regulations helpful, but not required.
Bachelor’s degree or equivalent required
1–2 years of relevant construction project or property management management experience
On-site presence required 5 days per week (corporate office and field locations)
Ability to safely access and navigate active construction sites
Must be able to sit, stand, and walk for extended periods
Capable of in-person and phone-based communication with internal teams, vendors, and city agencies

Nice To Haves

Experience with Yardi software and CMS helpful, but not required.
Knowledge of building systems and building maintenance preferred.
Prior experience in leasing preferred, but not required.
Familiarity with local real estate laws and regulations helpful, but not required.

Responsibilities

Managing and overseeing all building staff, property operations, and ongoing development projects to achieve the financial and operational objectives of the business plan
Ability to assist in the management and deployment of a light construction crew and other field personnel including Superintendent.
Collaborate with the Director of Business Operations and Asset Managers to understand property-specific goals and assist in implementing plans to achieve those objectives.
Supervise and schedule apartment turnovers, coordinating with cleaning, painting, and maintenance teams to ensure standards and deadlines are met.
Execute on Key Performance Indicators as defined in the business plan
Assist with the hiring, training/onboarding, scheduling, and management of on-site building staff
Work with management to prepare and maintain operating and capital budgets and support the implementation and execution of construction projects on site
Assist procuring and monitoring third-party vendors and the reporting on status of ongoing projects
Compile and ensure completion of construction punch lists including project close-out documentation
Process and track vendor invoicing via AIA documents, lien waivers, & contractor affidavits
Assist in reviewing contracts, vendors, staffing, and maintenance practices to identify expense reductions
Oversee the lease renewal process and help negotiate renewal terms to retain occupancy for three rental buildings in the portfolio
Coordinate curing of DOB, DOH, HPD, DEC, DEP, & LPC violations
Oversee resident services and communications to achieve high customer satisfaction and retention
Work with the maintenance team to ensure that apartments, common areas and grounds are maintained
Assist with the leasing process when necessary, including pricing, marketing, showings, and issuing new leases
Oversee turnover process of recently vacated apartments to ensure quality results and timely completion
Attend to emergencies on-site outside of normal business hours if/when needed
Additional operational tasks include: monitoring and handling resident payments and collections with the accounting department, preparing accident and insurance claims, and scheduling tenant move-ins / outs.