Operations Analyst 3

Garmin International • Lenexa, KS

3d

About The Position

We are seeking a full-time Operations Analyst 3 in our Olathe, KS location. In this role, you will be responsible for analyzing and helping manage the complex implementation, maintenance and enhancements of systems, programs and processes used globally within the Operations department including working independently with Leadership, Product Support, IT, Operations, Finance and other departments to ensure that these applications are designed, built and used efficiently and effectively.

Requirements

• Bachelor's Degree or other relevant technical field from an accredited four-year college or university AND a minimum of 5 years of relevant experience OR an equivalent combination of education and experience
• Mastered all criteria from Analyst 2 role or demonstrated equivalent analyst experience and demonstrated expertise with multiple back-end systems such as order management systems, CRM Applications or reporting and tracking tools
• Demonstrated analytical thinking and experience
• Demonstrates proficiency using current relevant Microsoft Office applications
• Must be able to work collaboratively in a team environment, possess a positive and respectful attitude and work professionally and respectfully with others
• Applies and demonstrates Garmin's Mission, Vision and Values and looks for opportunities to help others and achieve goals considering the best possible solution for both internal and external customers and Garmin
• Listens and communicates professionally/effectively, demonstrates effective verbal, written, and interpersonal communication skills, and shows willingness and ability to share information and ideas freely/positively
• Strong organizational, time management and follow-up skills with the ability to prioritize, multi-task and work independently in a fast-paced and challenging environment with minimal supervision
• Keen attention to accuracy, detail and quality

Nice To Haves

• Demonstrated analytical experience in preferred area of focus
• Previous experience functioning as a system administrator or primary stakeholder
• Demonstrated proficiency with data visualization and/or presentation of complex information to stakeholders
• Strong knowledge of processes, procedures, applications and tools used by the Product Support team
• Garmin product and global organization structure knowledge

Responsibilities

• Perform complex administration and troubleshooting of tasks and issues in multiple systems
• Act as point of contact for issues and inquiries for complex functionality questions and issues on multiple applications
• Lead discussions and projects regarding functionality, design, processes and procedures, and develop and document requirements for enhancements and new functionality
• Analyze and manage complex improvements or changes to multiple systems or processes
• Identify, research, and report system issues and needed enhancements and develop solutions to address, escalating only after extensive troubleshooting and analysis
• Communicate issues clearly and proactively to global stakeholders
• Partner with IT, Operations, Finance and other departments or resources internal or external to Garmin to find and validate solutions and process improvements
• Work collaboratively with global offices to ensure solutions are globally acceptable
• Partner with management to prioritize system issues and enhancements of competing impact and urgency
• Lead functional testing of patches, upgrades and enhancements for supported applications
• Perform user acceptance testing, release planning activities, provide global communication and training
• Develop and maintain business process flows, ISO procedures and administrative documentation in a timely and organized manner
• Develop and maintain expertise through training or certification
• Mentor lower level Operations Analysts
• Represent Product support during intercompany meetings regarding supported applications
• Create tickets and track status for issue reporting and enhancement requests defining and validating criteria for acceptance and communicating impact and urgency to Product Support leadership, IT and other departments
• Build and utilize existing reports and analyze data on usage of Product Support systems, sites, orders, and other areas as needed
• Partner with individuals at all levels of Product Support to ensure each group is provided with the tools they need to be successful

Benefits

• This position is eligible for Garmin's benefit program. Details can be found here: Garmin Employment Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees