Operations Agent - Contracted with Southwest (1223)

AVFUEL/AVFLIGHT•Alcoa, TN

3d•$16 - $16•Onsite

About The Position

Provide profound customer service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Requirements

High School diploma or GED equivalent
Must be 18 years or older
Must pass background check, pre-employment drug test and obtain security clearance
Must have valid Driver's license
Must have authorization to work in the U.S.
Must be able to perform the following functions in variable weather conditions as well as environment conditions, i.e. jet engine fumes, vehicles emissions, dust and jet engine noise.
Ability to push/pull/lift 50 lbs. for extended periods of time
Ability to judge distances.
Reports to work on a regular and timely basis.
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Ability to read and write English

Nice To Haves

bilingual skills a plus

Responsibilities

Provides friendly service to and maintains positive relationships with all internal and external Customers
Responsible for providing great Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
Works in airport operation office, gate area, jet ways and airfreight facilities.
Opens and closes the stations, advising Dispatch of same
Handles Station AMS and radio communications traffic as needed
Coordinates loading and unloading of aircraft by monitoring ramp activities
Answers station operations' telephones
Advises Gate Agents when boarding will begin
Prepares dispatch release forms and collects weather reports from OTIS for the Crew
Arranges for fueling of aircraft as required
Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
Closes out flights; files and maintains accurate flight paperwork
Make sure the aircraft are properly cleaned and provisioned prior to departure
Coordinates special services needed on aircraft i.e. servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
Operates boarding bridge, coordinates boarding and deplaning Customers
Collaborates with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
Checks cargo on hand to see that it is properly logged and accounted for.
Checks that all board mail and company material is dispatched and sent to indicated Stations
Receives, refers, or makes paging calls and makes paging announcements, as appropriate.
Keeps station personnel advised of flight movements, weather conditions, and irregular operations
Responsible for ground security and assuring operations follow security procedures
Other Duties as assigned