Operations Agent

Forward Air•Atlanta, GA

3h•Onsite

About The Position

The Operations Agent will manage transportation for a handful of Omni’s key accounts and provide the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated operations agent assigned to manage each customer, creating a mutually beneficial relationship. Daily tasks include quoting customers, pulling inventory, booking shipments, tracking and tracing, and invoicing. The Operations Agent can dynamically route to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.

Requirements

Bachelor’s degree in business or related field, or equivalent years of experience
Exceptional verbal and written communication skills with the ability to work with all levels of the organization
Basic to advanced computer skills
Demonstrate the ability to work in a fast-paced environment

Responsibilities

Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
Daily contact with vendors to obtain pricing, tracking, and bookings
Daily monitoring of shipment status
Invoice shipments
Compile reports and provide support to other staff members
Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management
Work in conjunction with sales and management to establish, implement, and maintain client specific needs
Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
Other duties as assigned