Operations Advisor - Investor Reporting - Midland

PNC•Dallas, TX

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Advisor within PNC's Midland Loan Servicing Investor Reporting organization, you will be based within the PNC Midland footprint. As an Operations Advisor within PNC’s Investor Reporting team, this position is primarily responsible for accurate and timely reporting and remitting funds as dictated by the related servicing agreements for the assigned contracts, while mitigating risk by meeting all regulatory and compliance requirements. The successful candidate for Investor Reporting will have the following skills and characteristics: • Four years prior loan servicing experience, preferably in an investor reporting related function. Other work experience will be considered. • Knowledge of basic financial calculations. • Ability to manage multiple tasks simultaneously. • Strong organizational skills. • Detailed oriented and personally accountable to meeting aggressive deadlines. • Strong problem-solving skills. • Ability to work independently. • Ability to thrive in a team environment, both as a team member and a team leader. • Ability to analyze and make quality decisions in a demanding but rewarding environment. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management. Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation. Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Consulting
Decision Making and Critical Thinking
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Solving
Process Management
Products and Services
Standard Operating Procedures
Four years prior loan servicing experience, preferably in an investor reporting related function. Other work experience will be considered.
Knowledge of basic financial calculations.
Ability to manage multiple tasks simultaneously.
Strong organizational skills.
Detailed oriented and personally accountable to meeting aggressive deadlines.
Strong problem-solving skills.
Ability to work independently.
Ability to thrive in a team environment, both as a team member and a team leader.
Ability to analyze and make quality decisions in a demanding but rewarding environment.

Responsibilities

Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
Establishes and monitors process performance measurements and business impact.
Prepares performance statistics and reports for internal stakeholders and senior management.
Monitors the production workflow and assists team members with escalated process issues.
Independently identifies and resolves exceptions and serves as a point of escalation.
Monitors effectiveness and efficiency of production and/or process.
Determines and/or drives change and improvement efforts in production and/or processes.
Ensures the business adheres to policies, procedures and regulatory standards.
Independently resolves compliance issues and drives risk mitigation activities.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

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