Operations Administrative Assistant

Arctic Glacier • Boston, MA

377d • $41,600 - $47,840

About The Position

The Operations Administrative Assistant plays a crucial role in ensuring efficient communication and coordination within the operations team. This position is responsible for managing inbound customer calls, dispatching drivers, and maintaining the dock area, all while supporting safety and compliance initiatives. The role requires a proactive approach to problem-solving and a commitment to delivering excellent customer service.

Requirements

• 1 to 2 years' experience in a distribution environment.
• Excellent written and verbal communication skills.
• Basic math and cash handling skills.
• Ability to work independently and in a team setting.
• Comfortable in a fast-paced environment with shifting priorities.
• Familiarity with handheld units and Microsoft Office products, including Excel and Outlook.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Answer and respond to all inbound calls from customers.
• Dispatch drivers to ensure timely deliveries.
• Coordinate and maintain the dock area and vehicle maintenance.
• Communicate with drivers regarding day-to-day assignments.
• Build base routes for drivers.
• Maintain handheld invoicing system.
• Evaluate truck availability for deliveries and repairs.
• Review driver logs and vehicle inspection reports for compliance.
• Support DOT compliance and safety initiatives.
• Receive repair calls and dispatch service technicians.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Beverage and Tobacco Product Manufacturing
• Education Level: No Education Listed