Operations Administrative Assistant

Omni Hotels & Resorts • San Antonio, TX

7d

About The Position

To handle all administrative duties as required by Executive Office, Human Resources and the General Manager. Supports the Executive Operating Committee, the General Manager, the Director of Human Resources, Director of Rooms and the Director of Food & Beverage.

Requirements

• Minimum of 2 years experience in an administrative role
• Skills; Proficient in Microsoft Office Suite ( Word, Excel, PowerPoint and Outlook)
• Must be able to type a minimum of 40 wpm.
• Education – Associate Degree

Nice To Haves

• Hotel experience preferred

Responsibilities

• Assistant to the General Manager, Director of Human Resources, Director of Rooms and Director of Food & Beverage
• Supports the Executive Committee
• Extensive administrative duties and responsibilities; communication and distribution of daily/weekly/monthly reports and correspondence to corporate office
• Handles confidential material and information, daily distribution of the mail, daily check deposit of accounts receivables
• Responsible for maintenance of the mail room
• Manage day-to-day guest relations and corporate guest relations, all external guest correspondence, and internal communications, including daily Medallia Reports, ELMER, Synergy input and reports, and guest alerts, and responding to review sites (Trip Advisor/Google/etc.)
• Maintain guest relations files and ensures that all information is included in file, i.e. guest correspondence, letters, fax, emails, information, guest folios, gift certificates, etc.
• Maintain Gift Certificate Log to include value, purpose, date issued, and date redeemed
• Upload all necessary Service Scorecard backup monthly to the hub
• Coordinate all travel arrangements including reservations, transportation, amenities, and in-house meetings and events for VIP’s, corporate and ownership visits
• Create and modify reservations in Opera as directed by Executive committee
• Send amenities and welcome cards to VIP’s and special guests as directed
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
• Maintain hotel licenses, permits, contracts and certificates of insurance
• Involved in associate events and activities’ committees within the hotel
• Perform other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees