Operations Admin

Foundation Software•Strongsville, OH

About The Position

Position Summary Foundation Software is seeking a detail-oriented and proactive Operations Admin to support company-wide projects focused on process alignment and improvement. This role will assist the Operations team in coordinating cross-functional initiatives, managing process documentation, and ensuring that project goals align with business objectives. The ideal candidate will thrive in a collaborative environment, working closely with various departments to drive operational efficiency and standardization. What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more! At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.

Requirements

2+ years of experience in operations or process improvement.
Strong ability to document, streamline, and optimize business processes.
Experience working with CRM, project management, or workflow automation tools.
Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining independence and accountability.
Strong written and verbal communication skills with the ability to work well within a team environment.
Analytical mindset with problem-solving skills to assist in identifying operational gaps and propose solutions.
Detail-oriented, proactive, and self-motivated with a keen sense of accountability.
Ability to adapt to a fast-paced environment and manage shifting priorities.

Responsibilities

Assist in planning, coordinating, and tracking key operational projects to align processes across departments.
Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency.
Maintain and update project documentation, including workflows, SOPs, and training materials.
Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks.
Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures.
Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives.