Operations Admin

H&R Block • Peoria, AZ

67d

About The Position

As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations. Day to day you'll provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. You will also provide hands-on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment, receive communication from offices who have a concern or a need around supplies, facilities, or support, document the nature of the problem, research solutions, and resolve issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed. Additionally, you will communicate with DOC/DGM/Field Associates around Administrative Support Tasks, source vendors for local facility tickets, review and verify invoices, maintain a technical working knowledge of systems used to support district(s), and attend training related to the effective and efficient performance of job duties.

Requirements

• High school diploma or equivalent.
• Ability to communicate clearly and calmly on the telephone, email, and chat.
• Effective customer service techniques with associates under stress.
• Ability to work independently with minimal supervision.
• Customer service experience.
• Demonstrated decision making, analytical, and problem-solving skills.
• Demonstrated organization, prioritization, and project coordination skills.
• Effective oral, written, and interpersonal communication skills.
• Effective time management and organization skills.
• Experience working with Windows Environment.
• Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.

Nice To Haves

• 1-3 years administrative experience.

Responsibilities

• Provide seasonal hiring support in the H&R Block applicant tracking system.
• Provide administrative support to the District Operations Coordinator (DOC).
• Support Tax Office Associates with Preparer Tax Identification Number (PTIN) renewal/payment.
• Receive and document communication from offices regarding supplies, facilities, or support.
• Research solutions and resolve issues or escalate to DOC, CSM, or DGM as needed.
• Communicate with DOC/DGM/Field Associates regarding Administrative Support Tasks.
• Source vendors for local facility tickets and set up with approved payment process.
• Review and verify invoices and prepare payment for DOC’s approval.
• Maintain technical knowledge of systems used to support district(s).
• Attend training related to job duties.
• Perform other duties as assigned by the DOC or in partnership with the CSM.

Benefits

• Competitive compensation and benefits to support health and well-being.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees