Shi International-posted 3 months ago
$31,200 - $40,000/Yr
Full-time • Entry Level
Somerset, NJ
Professional, Scientific, and Technical Services

The Operations Administrator will support sales and operations teams by managing CRM data, processing orders, and handling customer requests, while coordinating with vendors and partner teams. This role requires strong organizational, communication, and problem-solving skills to ensure quality assurance and enhance efficiency. The Administrator will provide reports, manage order entries, and contribute to continuous improvement efforts within the department.

  • Assist with Customer Relationship Management (CRM) data consistency.
  • Field SHI.com requests from customers and forward to correct sales teams.
  • Request information from vendors, such as invoices, pricing, and order status.
  • Process overflow work from the sales team or operations, such as placing orders, working on renewal opportunities, and creating vendors and parts for AX.
  • Forward Ariba (e-procurement) modifications from customers asking for a change to their current orders, and handle warehouse voicemails.
  • Perform order entry, review and respond to e-mails, collect order status, and perform other ad hoc duties as requested.
  • Regularly engage with district managers, partner teams, and vendors.
  • Quote monthly overages and process monthly overage orders.
  • Provide regular, relevant reports to various internal teams.
  • Support quality assurance measures to minimize processing issues and increase efficiencies.
  • Completed High School Diploma required
  • 1+ years of experience in a similar role preferred
  • Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic
  • Ability to handle large volumes of work and meet tight deadlines - Basic
  • Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
  • Ability to research and resolve problems as they arise - Basic
  • Self-motivated with an upbeat attitude and the desire to learn new skills - Basic
  • Ability to learn fast, absorb knowledge, and apply newly learned information daily - Basic
  • Ability to engage in independent work to increase job related knowledge and skills - Basic
  • Medical
  • Vision
  • Dental
  • 401K
  • Flexible spending
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