Operations Account Manager

Tendit Group•Phoenix, AZ

12h•$62,000 - $75,000

About The Position

The Operations Account Manager plays a dual role focused on both operational excellence and revenue generation. This individual oversees day-to-day field operations while serving as the primary client contact to drive retention and growth. The ideal candidate brings a blend of process-driven operations management and relationship-based account oversight, ensuring both internal efficiency and client satisfaction.

Requirements

Bachelor’s degree in Business, Operations Management, or related field preferred
3-5 years of commercial landscaping or field operations experience required
Demonstrated ability to manage field teams, schedules, and client relationships
Proven success in driving account growth and retention
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficient in Microsoft Office Suite; familiarity with operations software is a plus
Adhere to all company, state, and federal safety policies and procedures
Conduct regular safety training and audits with field crews
Maintain current knowledge of safety regulations and ensure team compliance
Ability to stand, walk, and sit for extended periods
Lift and carry up to 50 lbs. as needed
Manual dexterity for using tools, devices, and office equipment
Comfortable navigating both office and outdoor field environments

Nice To Haves

Familiarity with operations software is a plus

Responsibilities

Oversee field and job operations to ensure service delivery, efficiency, and adherence to company standards
Monitor route compliance, job quality, and timely completion of services
Enforce safety standards and report all incidents per company policy
Manage scheduling and labor utilization to optimize field productivity
Approve daily time entries and ensure compliance with labor regulations
Track and maintain inventory, equipment usage, and procurement
Identify inefficiencies and drive process improvement initiatives
Ensure compliance with OSHA, DOT, and company safety protocols
Act as the primary point of contact for assigned clients, maintaining strong long-term relationships
Conduct regular client check-ins and property walkthroughs
Identify client needs and propose additional services that align with operational capabilities
Drive contract renewals and upsell opportunities
Address and resolve customer concerns with urgency and professionalism
Meet or exceed monthly, quarterly, and annual sales and retention targets
Collaborate with operations and sales teams to ensure service alignment and client satisfaction