Operations Account Liaison Non-Driving

Apria Healthcare • Miramar, FL

283d

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement. Our Operations Account Liaisons support specific branch referral sources and are responsible for maintaining a positive relationship with assigned providers, clinics and/or hospitals. Working collaboratively with other branch departments, Operations Account Liaisons act as a dedicated resource to current branch accounts, ensuring customer satisfaction and providing excellent service during each interaction.

Requirements

• High School Diploma or equivalent
• At least two years related work experience.

Nice To Haves

• At least one year experience in inside sales, sales support or customer escalations

Responsibilities

• Acts as a single point of contact for specific accounts that need specialized support; including, but not limited to, creating, and working with new orders, confirming delivery appointments, and obtaining authorization of equipment based on payor guidelines.
• Develops strategic relationships within assigned accounts in order to enhance patient care and increase business.
• Coordinate patient orders with assigned providers, clinics and/or hospitals.
• If concerns arise, ensure patient and customer satisfaction expectations are met or exceeded.
• Determine appropriate solutions with account managers, both internal and external.
• Ensure orders are processed and delivered in a timely manner as per agreed upon time windows.
• Assists assigned medical groups and/or provider groups regarding products and services available under their contract.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Perform timely follow up on renewal authorizations, outstanding CMN's and prescriptions.
• Makes or receives calls to/from patients that are awaiting special order items.
• Perform outbound customer satisfaction calls to patients and referrals.
• Performs other duties as required.

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED