Operations Access Analyst III Worcester

UnitedHealth Group • Worcester, MA

97d • $23 - $41 • Onsite

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under general supervision, provides functional and technical support for the schedule templates within Epic. Serves as a liaison between service line operations and IT, to coordinate and help improve access and capacity for each service line. Gathers and compiles information and reports from multiple systems and departments to identify access barriers related to templates and Epic decision trees, while optimizing the use of other Epic functionality, specifically related to Cadence/scheduling/access. Understands and assist with a wide range of duties pertaining to building provider's scheduling templates and performs in-depth analysis of template management workflows and auditing to support the governance of template features in an outpatient setting. Responsible for oversight and implementation of template modifications and scheduling operations. Processes information and maintains reports. Prepares and creates written documentation for all changes to systems. Serves as first line of support to users in the Service Line, provides education and ongoing communication. Performs access analysis and considers the business implications of the application of Cadence and template updates to the current business environment. Understands and assists with creating and building workflows within area of focus as well as any overlapping processes.

Requirements

• High School degree (or equivalent education, training or experience).
• 5+ years of experience with Epic Software with 3+ years in Cadence OR demonstrated ability in the past to meet the requirements listed in this position.
• Experience managing provider templates in Epic.
• Proficient in using Epic/Cadence.
• Technical aptitude to fully comprehend complex technical details and understand EMR configuration/design.
• Knowledge of Word, Excel, PowerPoint, and internet and database software.
• Skilled in use of computer.
• Well versed in industry rules and regulations.
• Basic project management skills.
• Proven success implementing and managing Cadence systems.
• Proven excellent communication and follow-up skills.
• Demonstrated wide degree of creativity and latitude.
• Demonstrated good working relationships and interactions with business partners.
• Demonstrated ability to actively investigate and pursue solutions that are outside the realm of previous experience.
• Demonstrated ability to manage multiple projects and deadlines concurrently.
• Demonstrated ability to utilize online and written materials to determine application and workflow solutions for organizational challenges.
• Demonstrated ability to function effectively as a team player.

Nice To Haves

• Bachelor's degree.
• Epic Cadence certification.
• MS Visio and/or Access knowledge.

Responsibilities

• Performs Analyst duties within broadly defined specifications of moderate to high complexity.
• Works with more complex sets of issues requiring an advanced skill base within application design.
• Has appreciable latitude for un-reviewed action or decision-making.
• Consults with supervisor on specific matters only where clarification, interpretation, or exception to organization's policy may be required.
• Responsible for high level of Cadence analysis.
• Oversees the design, creation, and building of scheduling templates.
• Responsible for moderately complex components of the initial build and maintenance of physician schedule templates within Epic.
• Identifies and completes necessary modifications to scheduling templates.
• Facilitates dialogue around additional enhancement opportunities that may improve workflows, access, or leverage automation.
• Documents and revises master files to track changes and ensures that they are always up-to-date.
• Evaluates requests for schedule updates and determine if they meet Service Line standard for access.
• Tests updates to functionality to ensure they are ready for Production.
• Partners with IT on Decision Tree updates.
• Maintains accurate provider records to ensure Epic is the source of truth for provider accuracy.
• Collaborates with Ops and IT to determine need for new visit types, block types, or other Cadence tools to improve scheduling accuracy.
• Reviews dashboards, standard reports, and schedules to remove barriers to utilization.
• Escalates template risks/barriers to Service Line Management.
• Troubleshoots problems and questions generated by users.
• Participates in regular calls with Epic and operations to troubleshoot issues and solutions.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED