Operational Leadership Team (Lead/Supervisors)

Protocase Inc./45Drives Ltd.•Wilmington, NC

10h•$45,000 - $65,000•Onsite

About The Position

This isn’t a role for someone who just manages tasks—it’s for someone who leads people. At Protocase, we believe work should be meaningful. We’re building an environment where people don’t just show up—they contribute, improve, and take pride in what they accomplish. As a Supervisor, you won’t sit on the sidelines. You’ll be on the floor, setting the pace, reinforcing standards, and developing your team every single day. If you’re the kind of leader who leads from the front—we want to talk. This is a hands-on leadership role focused on guiding a production team to meet goals while maintaining quality, efficiency, and safety . As a Supervisor, you are responsible for ensuring your team delivers—every shift, every day—through clear expectations, consistent follow-up, and real-time coaching. You will be actively involved in day-to-day operations , including training team members, troubleshooting issues on the floor, and keeping production moving without sacrificing standards. We operate in a high-mix, high-speed environment , which means success comes from: Strong leadership presence on the floor Clear standards and accountability Continuous training and reinforcement This role exists for one core purpose: to build a team that performs consistently at a high level.

Requirements

Proven experience leading teams in manufacturing or operations
Strong track record of driving performance and accountability
Comfortable managing KPIs and enforcing standards
Direct, clear communicator who addresses issues head-on
High sense of ownership and urgency

Nice To Haves

Experience in high-mix or custom manufacturing
Lean manufacturing or continuous improvement exposure
Experience training or developing frontline employees

Responsibilities

Leading Daily Execution Drive shift performance by setting expectations, monitoring output, and ensuring work is completed to standard.
Hands-On Operational Support Stay actively involved on the floor—troubleshoot issues, remove blockers, and support your team in real time.
Building and Developing Your Team Train, coach, and hold team members accountable. Act as a key player in knowledge transfer , supporting onboarding of both new employees and new equipment.
Enforcing Standards Follow and enforce SOPs, quality expectations, and production targets. Consistency is non-negotiable.
Owning KPIs Track and deliver on performance metrics related to output, quality, and efficiency.
Executing PTA (Procedure, Training, Audit) Ensure processes are: Clearly documented Properly trained Consistently followed and audited
Continuous Improvement & Problem Solving Identify issues quickly, implement solutions, and contribute to improving systems and workflows.
Communicating Clearly and Directly Provide real-time feedback, escalate issues early, and maintain alignment across teams.
Provide real-time feedback, escalate issues early, and maintain alignment across teams.