Operational System Controls Associate

Hyundai Capital America•Irvine, CA

15d

About The Position

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. The Operational System Controls Associate is responsible for supporting the daily execution of the testing and monitoring of key controls to ensure that HCA systems comply with applicable company Policies and Procedures. The Operational System Controls Associate will also be responsible for supporting activities around root-cause analysis sessions, development of system solutions and implementation of developed solutions. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

2-4 years related experience with control execution, root-cause analysis and issue resolution
Prior experience with Customer Relationship Management systems utilized within the financial sector (G-Core, CRM, Oracle, Siebel, or a similar CRM system)
Bachelor’s degree or equivalent experience required
Strong analytical and problem solver
Ability to explain complex systems and data succinctly.
Strong analytical background preferred
Comprehensive knowledge of Consumer Services processes, workflows, and needs. Hands-on knowledge of Customer Relationship Management (CRM, Oracle, Siebel or a similar CRM system), including Consumer Credit Underwriting, Collections & Recoveries and Remarketing
Understanding of process improvement with ability to conceptualize and design new methods for practical application
Working understanding of lean, DMAIC or other process/flows principles
Moderate to Advance PC skills: Microsoft Word, Power Point, Excel, Access, Visio, Project

Responsibilities

Partner and support the Manager, Operational System Controls with executing key controls to confirm processes are working as expected.
Partner and support the Manager, Operational Controls in performing root-cause analysis, identifying system issues and implementing solutions and system enhancements.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall team performance.
Perform all other duties as assigned.