Operational Support Specialist

Aussie Pet Mobile of East Greenville

10d

About The Position

Be the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly. Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs. At Aussie Pet Mobile, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.

Requirements

Previous paid dispatcher or scheduler experience.
Exceptional communication and interpersonal skills.
Strong organizational and time-management abilities to handle schedules.
Customer service orientation with the ability to resolve inquiries and problems promptly.

Responsibilities

Customer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
Operational Support: Provide everyday support to groomers for inventory, pet handling, and sanitary/hygiene.
Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.