Operational Support Associate (Downtown)
About The Position
Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, and room for career growth, this role is perfect for those who want to be part of a dynamic, high-performing team. Hourly wage of $22.25 Apply now! YOUR ROLE AT SIXT You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning
Requirements
- Sales & Communication Skills You are persuasive, confident, and driven by performance-based incentives
- Customer Service Focus You bring a strong background in customer service and are passionate about delivering exceptional experiences
- Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
- Team Collaboration You thrive in a team-oriented environment and adjust smoothly to changing business needs
- Flexibility You’re available to work a variety of shifts, including evenings, weekends, and holidays
- Licensing & Eligibility You are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record
Responsibilities
- Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
- Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
- Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
- Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
- Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning
Benefits
- Comprehensive Benefits Package including healthcare (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401(k) plan
- Paid Time Off & Holidays with PTO, sick leave, and time and a half for working public holidays
- Bonus Plan based on individual and team performance
- Employee Assistance Program for confidential support with personal or professional challenges
- Exclusive Rental Discounts including employee-only rates, family rental options, and perks
- Uniform & Perks including company-provided uniforms with weekly dry cleaning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
