Operational Success Engineer for Manufacturing & Critical Applications

Eli Lilly and Company • Us, IN

16d • Hybrid

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Cloud and Connectivity organization is seeking an Operational Success Engineer to partner with teams supporting manufacturing and other critical business applications . In this role, you will be accountable for ensuring the reliability, resilience, and operational success of IT infrastructure that underpins applications where downtime, instability, or performance degradation can have significant operational or business impact. As an Operational Success Engineer, your mission is to ensure the IT infrastructure aspects of critical applications are successfully implemented, operated, and evolved on reliable infrastructure across network, compute, storage, virtualization, and cloud‑connected platforms. This role focuses on proactive risk prevention, technical coordination, and incident leadership , rather than reactive support or commercial account management.

Requirements

• Strong technical foundation supporting enterprise or mission‑critical applications , with experience in one or more of network, compute, storage, virtualization, and cloud‑connected platforms.
• Proven ability to lead technical coordination across multiple applications or sites , driving consistent reliability and uptime outcomes.
• Experience supporting manufacturing systems and other critical applications where availability and performance are essential.
• Demonstrated strength in incident leadership and escalation management , including root cause analysis and follow‑through on preventative actions.
• Familiarity with monitoring, observability, and reliability practices , such as health dashboards, trend analysis, and capacity planning.
• Excellent analytical, problem‑solving, and communication skills, with the ability to explain technical risks and recommendations to both technical and non‑technical stakeholders.
• A track record of influencing outcomes across global, cross‑functional organizations without direct authority.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field with 5+ years of experience in IT infrastructure, technical support, service delivery, customer or operational success engineering, or similar roles supporting critical applications.
• Experience coordinating large‑scale, multi‑application or multi‑site initiatives focused on reliability and operational continuity.
• Experience driving execution across global teams.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Responsibilities

• Act as the primary technical partner for application and site stakeholders, providing guidance on infrastructure architecture, configuration, and operational readiness.
• Proactively assess and manage infrastructure health across network, compute, storage, virtualization, and cloud‑connected services supporting critical applications.
• Partner closely with application owners, plant and business stakeholders, engineering, cybersecurity, and global infrastructure teams to align infrastructure capabilities with application requirements and uptime expectations.
• Serve as the technical coordination point for infrastructure engagement, ensuring application needs are clearly represented and addressed by the appropriate specialist teams.
• Lead proactive health and reliability reviews , focusing on dependency mapping, trend analysis, lifecycle risks, and capacity constraints.
• Coordinate incident response and technical escalations for application‑impacting issues, ensuring rapid engagement, clear communication, and efficient recovery.
• Drive root cause analysis and corrective/preventative actions , working with engineering and service partners to reduce recurrence and improve long‑term stability.
• Promote standard architecture, repeatable patterns, and improved observability to increase consistency, resilience, and predictability across critical applications.
• Support technology roadmaps and lifecycle planning , guiding modernization efforts and preparing applications for future demands.
• Provide technical direction and oversight to internal SMEs and service providers , ensuring day‑to‑day operations align with reliability and availability objectives.

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
• Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level