Operational Strategy - GenAI Operations - Intern

Santander Bank • Austin, TX

126d • $52,000 - $52,000

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

Requirements

• An undergraduate student with an expected graduation date between either December 2026 or May/June 2027.
• Area of Study: Data Science, Marketing, Economics, Business Administration.
• Cumulative GPA is 3.0 or above.
• Demonstrates intellectual curiosity and courage.
• Strong English communication skills both written and spoken required.
• Analytical thinkers with a strong attention to detail.
• Organized and able to manage time and multiple tasks efficiently.
• Ability to work independently on special projects.
• Ability to effectively contribute to a team environment.

Nice To Haves

• Coursework in or exposure to accounting, finance, economics, or business.
• Experience in Microsoft Office products, specifically PowerPoint and Excel.
• General understanding and curiosity of existing and emerging AI and Gen AI technologies.

Responsibilities

• Supports Artificial Intelligence projects that have a high level of complexity, visibility, and impact across the organization, inclusive of researching technologies and components.
• Assists the governance process on behalf of operations, assists in development of governance artifacts and presentations and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities as it relates to the operations AI portfolio, inclusive of business procedures and processes.
• Assists in defining the roadmap for customer service focused strategic projects, including the AI roadmap and creation of business cases.
• Provides support for the performance monitoring, continuous improvement, and root cause analysis processes for piloted and/or deployed AI use cases across operations.
• Provides support in development of business goals and objectives to leverage use of data and simplify processes.

Benefits

• Exposure to the inner workings of one of the largest financial institutions in the world.
• Working with best-in-class teams and contributing to projects that drive innovation across the organization.
• Participation in structured professional development opportunities.
• Creating connections with peers and meeting leaders across Santander.

What This Job Offers

• Career Level: Intern
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree