Operational Services Account Solutions, Associate

Charles Schwab • Omaha, NE

4d

About The Position

As a member of our OSAS team, you will focus on Account Maintenance, with an opportunity to work in New Accounts based on business needs. You will be responsible for processing applications as well as reviewing client correspondence. Below outlines a summary of additional responsibilities for this Associate role. Review and process Schwab account applications, while interpreting and applying business judgement and balancing risk to the firm. Engage in a dialogue to identify ways to reduce client effort and improve the overall client experience while actively listening to client cues. Demonstrate positivity and the ability to problem solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow-up, in a fast-paced environment. Communicate with clients and business partners through various channels, including inbound/outbound phone calls and written communication. Establish clear points of contact for ongoing support and escalations. Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners. Manage multiple tasks accurately and effectively while maintaining high productivity.

Requirements

• Interest in a long-term career in financial services with potential to become licensed.
• Excellent analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail.
• Basic to intermediate knowledge of investment products and industry regulations. Ability to explain these complex subjects via the phone.
• Intermediate to Advanced technical skills with the ability to utilize at least 5 different applications at any one time, including Windows, internet researching, database systems, and email.
• Typing speed of at least 30 wpm is required.
• Ability to work in a structured environment during specified hours as pre-determined by business need.
• Excellent communication skills (English) both verbal and written.
• Basic math skills including addition, subtraction, multiplication, and division.
• Collaborative and relational work style with proven success in a team environment.
• Enjoy working in a structured environment during specified hours as determined by business need.
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
• Effectively organizes, assembles, and arrange resources to meet departmental goals.

Nice To Haves

• 2+ years of college study in finance, economics, business administration, or related area; degree is preferred.
• 1+ year of work experience, preferably in financial services, operations, or client support is desired.
• Prior experience working in a dual monitor environment and the ability to utilize over 7 open programs at one time is a plus.

Responsibilities

• Focus on Account Maintenance
• Opportunity to work in New Accounts based on business needs
• Responsible for processing applications
• Responsible for reviewing client correspondence
• Review and process Schwab account applications, while interpreting and applying business judgement and balancing risk to the firm
• Engage in a dialogue to identify ways to reduce client effort and improve the overall client experience while actively listening to client cues
• Demonstrate positivity and the ability to problem solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow-up, in a fast-paced environment
• Communicate with clients and business partners through various channels, including inbound/outbound phone calls and written communication
• Establish clear points of contact for ongoing support and escalations
• Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners
• Manage multiple tasks accurately and effectively while maintaining high productivity

Benefits

• In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees