Operational Risk Professional

Raymond James • Saint Petersburg, FL

34d • Hybrid

About The Position

As part of the RIA & Custody Services (RCS) Division, the Operational Risk Professional is responsible for reviewing all outgoing money movement transaction requests on behalf of end clients to ensure requests are in good order, comply with internal policies, and meet regulatory standards. Specifically, this role involves conducting verification calls with end clients to confirm transaction details and mitigate potential risks.

Requirements

• Basic office practices, procedures and methods.
• Account types and industry operations in general.
• Back-office systems.
• Strong communication, presentation, and problem-solving skills.
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
• Detail orientation to ensure quality standards are met without impairing workflow.
• Follow-up to ensure resolution and completion of tasks.
• Thrive in a fast-paced result driven culture, who is proactive and can work with a sense of urgency.
• Deliver a sense of ownership and should work in a team environment as well as independently, while providing accurate and detailed information.
• Learn quickly and adapt to deadlines.
• Identify misleading information during the verification process.
• Provide a high level of customer service in a calm, courteous and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.
• Minimum 2 years of experience in product management or fraud risk management.
• High School Diploma or equivalent and minimum of two (2) years of experience in the Financial Services industry OR ~ Any equivalent combination of experience, education, and/or training as approved by Human Resources

Responsibilities

• Review incoming money movement requests (e.g., wires, external as well as internal transfers) for completeness and accuracy.
• Verify that all documentation and instructions are in good order and meet internal compliance and operational standards.
• Communicate with internal teams and external partners to clarify or resolve discrepancies in requests.
• Escalate any suspicious or non-compliant activity in accordance with internal procedures.
• Maintain accurate records of all reviewed transactions and decisions.
• Collaborate with compliance, operations, and client service teams to ensure seamless processing.
• Contribute to process improvement initiatives and help document standard operating procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees