Operational Risk Manager

Acrisure • Grand Rapids, MI

20h • Onsite

About The Position

Acrisure is seeking a strategic, forward-thinking Operational Risk Manager who will be responsible for building, leading, enhancing, and executing key operational risk control programs, with an emphasis on Issues Management and Fraud Controls Governance. This role drives enterprise-wide consistency in identifying, assessing, remediating, and monitoring operational risk issues while partnering with business, technology, and risk leaders to strengthen fraud prevention and detection controls across the organization. The ideal candidate has deep experience operating within regulated environments, advanced control design/assessment capabilities, and the ability to influence cross-functional stakeholders to deliver sustainable risk reduction.

Requirements

• Minimum 7+ years of progressive experience in Operational Risk, Internal Audit, Controls Management, Compliance, or similar risk discipline.
• Hands-on experience managing an Issues Management program, including issue risk scoring, remediation oversight, RCA, and reporting.
• Solid understanding of fraud risks and fraud control governance, especially across insurance and financial services processes.
• Strong working knowledge of control frameworks (COSO, operational risk frameworks) and control design/operating effectiveness concepts.
• Experience with governance and risk tools such as AuditBoard, Archer, and/or ServiceNow.
• Strong program management skills with the ability to drive execution across multiple stakeholders and priorities.
• Strong analytical skills, including ability to identify patterns, themes, and systemic risk drivers.
• Strong knowledge of relevant regulations and industry standards.
• Effective communication and interpersonal skills.
• Ability to build dashboards, executive reports, and board-level summaries.
• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives
• Ability to be flexible and adaptable, as priorities can pivot and shift depending on the needs of the organization
• Demonstrates excellent time management and organization skills
• Attention to detail and commitment to a high level of accuracy
• The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to maintain a professional demeanor and positive attitude
• Demonstrated success in designing and implementing corporate-wide risk management systems and reporting for complex, multi-faceted organizations
• Excellent verbal and written communication skills including the ability to interact effectively with all levels of management
• Identify, assess, and prioritize operational risks affecting the organization and provide key operational risk insights
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

• Working knowledge of commercial insurance
• Experience supporting regulatory examinations and audit remediation within insurance or financial services environments.
• Experience conducting risk assessments, control reviews, and thematic deep dives.
• Professional certifications such as: CRISC, CFE, CRCMP, CIA, CISA or equivalent.

Responsibilities

• Lead the end-to-end Issues Management lifecycle including identification, classification, risk severity scoring, remediation planning, monitoring, and closure validation.
• Maintain and enhance Issues Management standards, taxonomies, workflow requirements, control evidence expectations, and governance routines.
• Perform and/or facilitate root cause analysis (RCA) ensuring remediation plans address systemic drivers and remain sustainable.
• Establish remediation quality standards including milestones, control redesign requirements, and closure validation criteria.
• Create and maintain issue dashboards, SLA tracking, overdue reporting, and thematic analysis using AuditBoard.
• Partner with Internal Audit, Compliance, and business leaders to manage audit findings, regulatory items, and cross-functional remediation.
• Conduct fraud control evaluations across key insurance/financial services processes (i.e. Claims, Underwriting, Title).
• Develop fraud control KRIs/KPIs and dashboards (e.g., suspicious activity trends, system control gaps, exception monitoring).
• Support post-incident reviews and ensure fraud-related issues are properly documented and remediated within the Issues Management framework.
• Ensure Issues Management and Fraud programs integrate with broader operational risk frameworks and collaborate across all Operational Risk programs
• Facilitate cross-functional working sessions with business, technology, and risk teams to identify issues, close gaps, and improve control health.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager