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The US Personal Banking Marketing and Franchise Development in Business Control team enables strong operational, compliance, and reputational risk management practices and drives adherence to the required elements codified within Citi’s risk management policies, standards, and procedures. Further the team fosters a culture of risk control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate risks. The VP Operational Risk and Control Governance (ORCG) Lead is responsible to manage and support operational risks activities for US Personal Banking Marketing and Franchise Development organization contributing to the firm’s overall risk management strategy. Additional responsibilities include supporting business tactical risk management requests and mitigating operational risks, as well as ensuring compliance with relevant regulations and industry standards. The VP Operational Risk and Control Governance (ORCG) Lead will report to the Director of Business Controls Governance, Change, and Readiness.