Operational Response Analyst
About The Position
Kforce has a client in Jacksonville, FL that is seeking a highly organized, analytical, and proactive Operational Response Analyst to support their operational readiness, incident response, and day-to-day service delivery. This role serves as a key point of coordination during operational events, ensuring issues are triaged quickly, stakeholders are aligned, and response activities are executed efficiently and accurately. The ideal candidate has strong problem-solving skills, excellent communication abilities, and experience working in fast-paced, cross-functional environments.
Requirements
- To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
Nice To Haves
- Relevant education and/or training will be considered a plus
Responsibilities
- Monitor operational alerts, service disruptions, and incoming escalations, ensuring timely triage and resolution support
- Act as the first point of coordination during operational incidents, engaging appropriate teams and tracking progress
- Document incident timelines and actions, ensuring accurate updates to leadership and affected stakeholders
- Assist in root-cause analysis and collection of post-incident data
- Track daily operational metrics, trends, and indicators to identify potential risks or performance issues
- Analyze data from incident systems, ticketing tools, or operational dashboards to highlight patterns or concerns
- Recommend process adjustments or preventative measures based on findings
- Provide clear, timely updates during operational events, ensuring technical and non-technical audiences are aligned
- Draft and distribute incident summaries, operational reports, and notifications as required
- Maintain strong working relationships across operations, IT, business units, and leadership
- Support the development and maintenance of SOPs, escalation paths, runbooks, and operational workflows
- Contribute to continuous improvement initiatives, identifying opportunities to streamline response processes
- Ensure all operational activities are documented in compliance with internal standards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
