Operational Resiliency Systems Analyst

QBE Insurance Group Limited • Sun Prairie, WI

36d • $77,000 - $115,000 • Hybrid

About The Position

The purpose of this role is to administer, maintain, support, and operate key systems and processes to enhance end user experience, ensuring alignment with business priorities. This role involves partnering with business and technology teams to administer, diagnose and resolve system issues, validating ongoing functionality, and strengthening governance through collaboration with internal stakeholders. Additionally, the role aims to drive business efficiency, alignment, and networking within the organization.

Requirements

• Ability to act decisively and quickly during emergencies with a very high level of accuracy, SharePoint/application administration experience, data analysis and report creation.
• Ability to manage multiple tasks under stress situations and articulate information in a clear and concise manner during high stress or emergency situations.
• Natural ability to lead with capability to act as a back up leader during crisis situations.
• Bachelor's degree in information technology/related or equivalent combination of education and work experience.

Nice To Haves

• Operational Resiliency, Business Continuity, Disaster Recovery or Crisis Management experience preferred but not required
• Experience working in business application support, ability to apply logical reasoning in a fast-paced environment.

Responsibilities

• Contribute to the preparation and implementation of operational team plans to ensure key issues are considered.
• Develop and maintain relationships with internal and external stakeholders to provide excellent customer focus that meets their needs.
• Monitor all aspects of operations for efficiency, effectiveness and consistency and implement changes and improvements as necessary.
• Establish clear system accountabilities and authority levels for system access and build a strong culture of accountability and performance in order to ensure delivery of goals.
• Act as a Subject Matter Expert (SME) to key internal stakeholders on various matters such as Information Technology, applications and systems and issues/impacts downstream.
• Ensure that procedures are adhered to and provide Information Technology guidance, expertise, and support in liaising with teams at all levels within the organization.
• Provide input on projects and business change programs in order to ensure continual business improvement and synergies between teams.

Benefits

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees