Operational Model Excellence Expert (Commercial Insurance - Property & Casualty)
About The Position
As an OMEX Expert, you will play a pivotal role in shaping strategic initiatives that enhance how we deliver P&C commercial insurance solutions. You will analyze current processes, identify improvement opportunities, and lead the implementation of optimized workflows across both Property and Casualty lines of business. You will drive transformation anchored in OMEX’s four core pillars—people, process, systems, and data—and help build a more efficient, digital, and AI‑enabled operating environment. Your expertise across P&C will support the redesign of submissions, underwriting, pricing, policy administration, and claims processes. You will also identify and champion opportunities to integrate Artificial Intelligence and automation into critical P&C workflows.
Requirements
- Bachelor’s degree in Business, Industrial Engineering, Operations Management, Insurance, or related discipline
- Minimum 8 years of experience in operational excellence, process improvement, or similar roles, including at least 3 years in commercial P&C insurance
- Strong understanding of P&C operations (submissions processing, underwriting workflows, risk assessment, policy administration, and claims processes)
- Proven track record delivering measurable business value through transformation initiatives in P&C
- Solid project management experience across complex, cross‑functional projects
Nice To Haves
- Lean or Six Sigma certification (Green Belt or Black Belt)
- Knowledge of automation and AI technologies (RPA, workflow automation, ChatGPT, Copilot, Palantir AIP)
- Familiarity with regulated insurance environments
- Broad understanding of commercial P&C products and market dynamics
- Experience fostering continuous improvement cultures
- Exposure to multinational P&C portfolios
- Experience optimizing processes involving brokers, TPAs, and other external stakeholders
- Ability to balance operational efficiency with risk management and compliance
Responsibilities
- Lead end-to-end process transformation initiatives across P&C value chain to enhance operational efficiency and business impact.
- Conduct comprehensive analyses to identify inefficiencies, friction points, and improvement opportunities across the P&C operating model.
- Develop and implement standardized operating procedures and best practices.
- Apply Lean and Six Sigma methodologies to reduce waste and improve consistency across workflows.
- Manage improvement projects using structured project management approaches to ensure on-time, high‑quality delivery.
- Facilitate cross-functional collaboration across line of business and functional teams.
- Create, track, and communicate KPIs that measure process performance and quantify the impact of improvement initiatives on metrics such as cycle time, expense ratio, loss ratio, productivity, and customer satisfaction.
- Drive change management efforts to ensure smooth adoption of new processes and technology across P&C business teams.
- Identify opportunities for digitalization, automation, and AI integration within P&C workflows.
- Monitor industry trends and competitive insights to embed P&C best practices into transformation initiatives.
- Partner with IT to design and implement technology solutions that enhance P&C operational outcomes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
