Operational Key Account Specialist (Healthcare) - Melrose Park, IL

CMA CGM•Melrose Park, IL

2d•$85,000 - $92,000

About The Position

Your primary purpose in this role is to work with Regional Account Management on a defined list of Key Accounts, ensure customer satisfaction and profitable growth and animate the customer’s requirement and coordination across the network

Requirements

Educational background (bachelor’s degree preferred, master’s degree advantageous)
Specific logistics and or multi-national focus
The role requires a skilled relationship management professional with proven track record (3+ years) in International Supply Chain and Logistics
Experienced in commercial negotiations (3+ years)
Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client.
Network management experience (3+ years)
Compliance understanding
Mature judgment and decision-making
Acute cultural and global awareness
Emerging market experience
Superior communication skills, both written and spoken
Advanced presentation skills (concise & convincing)

Responsibilities

Maintain & develop business with the assigned customer(s)
Organize & Ensure follow up performance review (KPIs, Volumes, Action plan..)
Drive regular workshops (internal/network + customer) to review processes, performance
Best practice sharing for the nominated account(s) within CEVA network
Prepare & participate to periodic business reviews (weekly, monthly, quarterly, annual..)
Interact with customer to understand their demand / requirements
Assist Global account Management during tender process
Implement tenders with Implementation team + new projects
Participate & elaborate to re-ingeenering : suggest new routings, optimization
Link between customer & operational teams wwd(daily customer key contact)
Resolution of complaints + investigation
Liaise with purchasing department (cost optimization, new routings)
Prepare technical & commercial proposals for new solutions (along with RAM)
Reporting of successes, issues, lost opportunities with the related Global accounts
Activties/Business reviews
Dashboard implementation, Reporting + action plan

Benefits

competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.