Operational Intern
About The Position
For more than 35 years, Carmines and Virgil’s Real BBQ have welcomed guests into dining rooms filled with warmth, energy, and tradition. From NYC and Washington, D.C., to Las Vegas, Atlantic City, and the Bahamas, our restaurants have become beloved destinations for guests seeking generous portions, heartfelt hospitality, and memorable celebrations. This immersive internship provides a rare opportunity to experience every side of a top-performing restaurant group. Interns will work directly with restaurant management and our support office teams to understand how high-volume hospitality operations run successfully every single day. This program combines hands-on floor experience, operational training, departmental rotations, and leadership exposure to help you build a well-rounded restaurants' hospitality background. What Makes Us Different At Carmines and Virgil’s, we believe hospitality is a craft. Our restaurants thrive in high‑volume, high‑energy environments where teamwork and passion define the guest experience. What truly sets us apart is our dedication to: Authentic, high‑quality food made in-house with care Operational reliability across some of the busiest restaurants in the U.S. Celebratory dining experiences that create lifelong memories A people-first culture where staff grow, learn, and flourish This internship places you at the heart of that mission.
Requirements
- Strong communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Analytical thinking and problem-solving skills
- Strong organizational skills and attention to detail
- Positive attitude and willingness to learn
- Passion for hospitality, supply chain management and process enhancement
Nice To Haves
- Proficiency in MS Excel is a plus
Responsibilities
- Work alongside FOH and BOH leadership to learn the full scope of restaurant operations
- Assisting in supervising hosts, servers, bussers, runners, and bar teams during active shifts
- Participating in opening and closing procedures, including checklists, setup, and readiness
- Helping resolve guest concerns and participating in service recovery to maintain exceptional guest satisfaction
- Monitoring service flow and communicating with Management to ensure seamless execution
- Assist with training new employees in service standards and policies
- Process Improvement & Documentation Support the creation, review, and updating of Standard Operating Procedures (SOPs) Participate in training audits.
- Human Resources/Recruiting: Recruiting, compliance, scheduling, employee relations
- Training & Development: Learning training cycles, onboarding structure, development materials
- Digital Marketing: Guest engagement, promotions, content needs, brand voice
- Special Events & Catering: Private dining coordination, event service standards, logistics
Benefits
- Hands-on supervisory experience in high-volume restaurant operations
- Exposure to multi-unit corporate restaurant systems and operational structure
- Training in service standards, guest experience strategies, and brand culture
- A deep understanding of FOH/BOH collaboration
- Direct mentorship from seasoned restaurant and corporate leaders
- Real-world experience that fast-tracks candidates for future management roles
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
