Operational Excellence Specialist

We Are Rosie•Palmetto, GA

6d•Remote

About The Position

The Enterprise Quality & Governance Specialist sits within the Operations function and serves as an independent enterprise risk and quality partner. This role is responsible for proactively identifying operational gaps, systemic breakdown points, governance inconsistencies, and areas of economic or operational exposure across functions and workflows throughout the organization. This individual does not own execution or decision-making authority within functional teams. Accountability for remediation resides with the respective functional leader. Instead, this role provides objective assessment, structured documentation of findings, and practical mitigation recommendations that strengthen enterprise clarity, scalability, and predictable performance. By increasing transparency into how work flows across interconnected functions, this role enables the organization to scale confidently, reduce preventable risk, and reinforce high-quality, sustainable outcomes.

Requirements

Bachelor’s degree in Business, Operations, Finance, Marketing, Analytics, or related field; or equivalent professional experience.
3–6 years of experience in operational quality, governance, risk analysis, audit, compliance, or comparable enterprise oversight functions.
Demonstrated experience conducting structured root cause analysis in complex, cross-functional environments.
Ability to evaluate interconnected workflows and identify systemic risk or inefficiencies.
Strong analytical and critical thinking capabilities.
Ability to synthesize findings into clear, structured, and actionable recommendations.
High professional integrity, discretion, and objectivity.
Strong written and verbal communication skills, with the ability to engage stakeholders constructively without formal authority.

Nice To Haves

Familiarity with structured process improvement methodologies (e.g., Lean, Six Sigma, DMAIC, DMEDI).- candidates with these certifications will be prioritized, so please call that out in your application!
Exposure to change management frameworks (e.g., PROSCI or comparable models).
Experience applying governance, risk assessment, or internal controls frameworks.
Experience in professional services, agency, consulting, or other complex matrixed environments.
Advanced Excel proficiency and comfort analyzing structured datasets.
Familiarity with enterprise reporting tools (e.g., PowerBI, Tableau, or similar platforms).

Responsibilities

Conduct structured quality and risk assessments across enterprise workflows, functional processes, and delivery models.
Evaluate alignment between defined commitments, documented expectations, and observed execution practices.
Identify operational gaps, inefficiencies, failure points, and areas of preventable risk.
Surface systemic patterns that may create vulnerability as complexity and scale increase.
Apply structured root cause analysis techniques to distinguish symptoms from underlying design weaknesses.
Maintain objective, well-documented findings that clearly articulate risk exposure and potential business impact.
Utilize a risk-informed prioritization approach when assessing new offerings, non-standard work, organizational changes, or technology shifts.
Assess alignment between intended scope, operational delivery practices, and expected economic or performance outcomes.
Identify areas where inconsistencies between intent and execution may create financial, operational, or reputational exposure.
Surface risks related to scope ambiguity, inefficiency, capacity strain, unclear ownership, or workflow breakdowns.
Partner with functional owners to document observed gaps and outline structured mitigation pathways.
Track recurring alignment gaps that may indicate broader systemic design challenges.
Provide leadership with summarized visibility into recurring enterprise risk themes and exposure patterns.
Assess whether information used for operational and strategic decision-making is consistent, traceable, and aligned across interconnected workflows.
Identify breakdowns in documentation, handoffs, communication pathways, or reporting processes that create ambiguity or operational risk.
Surface inconsistencies between documented process, system outputs, and observed execution patterns.
Recommend governance enhancements that strengthen clarity, transparency, and cross-functional reliability.
Maintain structured documentation of findings to support enterprise-level governance visibility and decision confidence.
Deliver clear, structured mitigation recommendations to functional owners, outlining practical and scalable improvement pathways.
Partner constructively with leaders to clarify root causes and support systemic strengthening efforts.
Track progress on mitigation actions while preserving functional ownership of remediation.
Identify recurring risk patterns and share insights with Business Transformation to inform upstream system design improvements.
Contribute to strengthening enterprise governance frameworks as the organization evolves.
May need to perform other responsibilities and tasks as requested