Operational Excellence Program Manager

Republic Services, Inc.-posted about 2 months ago
Full-time • Manager
Phoenix, AZ
5,001-10,000 employees
Waste Management and Remediation Services
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The Operational Excellence Program Manager will lead key initiatives within HR Operations, with a focus on operational excellence, scalability, and employee experience. The incumbent will be responsible for managing complex, cross-functional programs that enhance efficiency, driving process improvements, increasing automation, and ensuring alignment with organizational strategy and compliance standards.

  • Lead and deliver enterprise-level HR programs focused on process optimization, systems integration, and service delivery improvement.
  • Define program strategy, objectives, KPIs, and success metrics to ensure clear alignment with HR and organizational priorities.
  • Develop and manage detailed project plans, including timelines, budgets, milestones, risks, and stakeholder responsibilities.
  • Implement process improvement frameworks to drive efficiency, eliminate redundancy, and streamline end-to-end HR workflows.
  • Partner cross-functionally with HR Centers of Excellence, IT, Legal, Finance, and Compliance to ensure seamless execution of operational initiatives.
  • Champion digital transformation efforts across HR platforms and systems to improve accuracy, scalability, and employee experience.
  • Drive change management and communication strategies to ensure stakeholder engagement and adoption of new processes and systems.
  • Conduct post-implementation reviews and establish continuous improvement cycles to sustain operational excellence and compliance.
  • Perform other job-related duties as assigned or apparent.
  • Deep understanding of HR processes, systems, compliance, and service delivery models.
  • Demonstrated expertise in process improvement methodologies (Lean, Six Sigma, Agile, or equivalent).
  • Strong analytical mindset with the ability to translate complex data into actionable insights and business decisions.
  • Exceptional stakeholder management, communication, and influence skills across all levels of the organization.
  • Adept at managing competing priorities in a fast-paced, matrixed environment.
  • Proven track record of driving automation, systems optimization, and operational scalability within HR functions.
  • 7 - 10 years of experience in HR Operations or HR Program Management, with proven success leading enterprise-scale programs or transformation initiatives.
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
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