Operational Excellence Manager
About The Position
Join our team as the Operational Excellence Manager - a role designed to strengthen our commitment to Dedication, Dignity, Respect, and Choice in every aspect of service delivery. The Operational Excellence Manager supports the Director of Excellence in ensuring high‑quality, person-centered, and compliant service delivery across DDRC programs. This role assists in implementing quality assurance systems, monitoring program performance, supporting compliance activities, coordinating incident review processes, and providing training to staff on quality, rights, and reporting requirements. The Operational Excellence Manager helps maintain adherence to regulatory, contractual, and internal standards by conducting routine monitoring, preparing documentation, identifying trends, and supporting teams in addressing quality improvements. This position also assists with agency complaints, satisfaction surveys, and data management activities that promote service excellence and program integrity. Our team demonstrates dedication to creating an environment where individuals with intellectual and developmental disabilities are supported and empowered. We are committed to ensuring every person is treated with dignity, every interaction reflects respect, and every individual is offered meaningful choice in their daily lives. As a mission-driven organization, we value collaboration and long-term growth evidenced by our impressive average employee tenure of nine years.
Requirements
- Bachelor's degree in Human Services, Social Work, Public Administration, Psychology, or related field; equivalent experience considered.
- 2–4 years of experience in intellectual and developmental disabilities (IDD) services, quality assurance, compliance, case management, or program oversight.
- Knowledge of HCBS waivers, rights, incident reporting, and regulatory requirements.
- Strong writing, communication, and analytical skills.
- Ability to conduct audits, interpret regulations, and support staff learning.
- Valid Colorado driver's license and ability to travel to program sites.
Nice To Haves
- Experience working with IDD providers in quality or compliance roles.
- Training experience or curriculum development skills.
- Experience working with APS, law enforcement, or other oversight agencies.
- Familiarity with the Final Settings Rule and person-centered practices.
Responsibilities
- Implementing quality assurance systems
- Monitoring program performance
- Supporting compliance activities
- Coordinating incident review processes
- Providing training to staff on quality, rights, and reporting requirements
- Maintaining adherence to regulatory, contractual, and internal standards by conducting routine monitoring
- Preparing documentation
- Identifying trends
- Supporting teams in addressing quality improvements
- Assisting with agency complaints, satisfaction surveys, and data management activities that promote service excellence and program integrity
Benefits
- Medical Benefits - $30/month for an individual (opportunity to add dependents) $750 deductible, 100% covered after.
- Dental
- Vision
- 401(k) - 3% employer match
- Life Insurance
- Flexible Spending Account
- Vacation/Sick Accrual
- Holiday Pay
- Eligibility to participate in the Public Student Loan Forgiveness (PSFL) Program
- Partner with NADSP Badge Academy program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
