Operational Excellence Manager (Mon-Fri 8:00am-4:30pm)

RK Logistics Group, Inc•Fremont, CA

About The Position

The Operational Excellence Manager is responsible for leading organization-wide continuous improvement initiatives, driving strategic process optimization, and ensuring operational efficiency across all functions. This role oversees improvement projects, partners with senior leadership to align process enhancements with business objectives and champions a culture of excellence throughout the organization.

Requirements

Ability to analyze data and processes to identify areas for improvement
Demonstrates strong teamwork skills and maintains professional boundaries in all interactions
Strong problem-solving skills to develop effective solutions for operational challenges
Ability to influence and motivate teams to achieve continuous improvement goals
Skilled in managing projects, including planning, execution, and monitoring
Excellent communication skills to convey ideas and collaborate with cross-functional teams
Expertise in Lean, Six Sigma, and other process improvement methodologies
Keen attention to detail to ensure accuracy and compliance with standards
Ability to adapt to changing environments and drive change within the organization
Capability to train and support employees in process improvement techniques
Bachelor’s degree in engineering, Business Administration, or a related field
3+ years of relevant experience in operational excellence, process improvement or a similar role
Strong knowledge of Lean, Six Sigma, and other process improvement methodologies
Excellent analytical and problem-solving skills
Strong leadership and project management abilities
Effective communication and interpersonal skills
Ability to work collaboratively with cross-functional teams

Nice To Haves

Certification in Lean Six Sigma (Green Belt or Black Belt) is preferred

Responsibilities

Lead and oversee operational excellence projects aimed at streamlining processes, reducing costs, and optimizing resource utilization to enhance overall efficiency and effectiveness
Design, implement, and sustain process improvement strategies using methodologies such as Lean, Six Sigma, and other best practices to drive measurable results
Partner with various departments to identify inefficiencies, analyze root causes, and develop actionable plans to address them, fostering teamwork and alignment across the organization
Regularly monitor, analyze, and report on key performance indicators (KPIs) to measure project success, assess operational performance, and identify areas for further refinement
Deliver comprehensive training sessions and hands-on support to employees at all levels, empowering them to utilize process improvement tools and techniques effectively
Promote a mindset of continuous improvement by mentoring teams, encouraging innovative thinking, and embedding operational excellence principles into the company’s core values
Ensure all operations align with relevant industry standards, regulatory requirements, and best practices to maintain quality and integrity
Evaluate and ensure contractual agreements align with operational needs and the defined scope of work, mitigating risks and maintaining project integrity
Confirm accurate invoicing to customers by validating that all work performed is within the contract's parameters and appropriately billed
Ensure the vendor's contract aligns with the agreed-upon scope of work, avoiding scope creep and ensuring clarity in deliverables
Work closely with Operations, Business Development, and Finance to address out-of-scope work, update contractual scopes as necessary, and ensure accurate invoice practices, maintaining financial accuracy and customer satisfaction
Focus on your designated responsibilities and refrain from taking on tasks that fall outside of your role or that belong to others