Operational Excellence Manager

Love's Travel Stops & Country Stores • Oklahoma City, OK

106d

About The Position

The Manager of Operational Excellence is responsible for leading a team of Industrial Engineers, Analysts, and Special Projects personnel to drive continuous improvement, optimize operational processes, and support strategic initiatives across distribution centers and transportation networks. This role focuses on standardizing best practices, implementing Lean Six Sigma methodologies, and fostering a culture of efficiency and innovation. As the Manager of Operational Excellence, you will play a critical role in shaping and executing process improvement strategies that enhance productivity, reduce costs, and improve service levels. You will lead cross-functional initiatives, develop data-driven solutions, and collaborate with senior leadership to align operational excellence efforts with business goals. This position requires strong leadership, project management expertise, and a deep understanding of warehouse operations, logistics, and continuous improvement principles.

Requirements

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business Administration, or a related field (required)
• 7+ years of experience in operational excellence, industrial engineering, supply chain, or a related field (required)
• 3+ years of leadership/management experience with direct reports (required)

Nice To Haves

• Master’s degree in Business, Engineering, or Operations Management (preferred)

Responsibilities

• Lead, mentor, and develop a team of Industrial Engineers, Analysts, and Special Projects personnel, ensuring alignment with business objectives.
• Establish and oversee process improvement initiatives using Lean, Six Sigma, and other operational excellence methodologies.
• Partner with distribution center leadership, transportation, IT, and finance teams to drive operational efficiencies and implement best practices.
• Utilize advanced data analytics and performance metrics to identify opportunities for efficiency gains and cost reductions.
• Oversee strategic projects related to warehouse optimization, labor management, automation, and network efficiency.
• Identify and implement new technologies, automation tools, and process innovations to enhance operational performance.
• Develop key performance indicators (KPIs) and benchmarking strategies to measure and improve productivity, safety, and service levels.
• Drive a culture of continuous improvement by leading change management efforts and promoting operational excellence principles across the organization.
• Present findings, recommendations, and project updates to senior leadership, ensuring transparency and alignment with corporate strategy.
• Ensure all operational excellence initiatives comply with OSHA regulations, company policies, and industry best practices.
• Demonstrate and promote Love’s core values—Focus on the Customer, Integrity, Strong Work Ethic, Innovative Thinking, and Perseverance.
• Adapt to evolving business needs and take on additional leadership responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees