Operational Excellence Delivery Partner (930929)

Equus•Louisville, KY

15h•Onsite

About The Position

The Op Ex Delivery Partner plays a critical role in supporting a portfolio of contracts/projects to deliver an effective service that meets performance targets, remains compliant, and delivers exceptional customer satisfaction. This role is part of a regional hub, collaborating with other support functions to ensure contracts have the necessary support, governance, and resources for successful delivery. The Op Ex Delivery Partner is essential for providing governance across projects, ensuring the Operational VP is aware of potential risks and issues, leading recovery action plans, and managing the transition (start-up or exit) of contracts. This role serves as the primary point of contact for projects regarding Operational Excellence. It is an individual contributor role without direct reports, despite supporting Operational Excellence Managers.

Requirements

Bachelor’s degree in business administration, Operations Management, Organizational Development or an equivalent of experience and education demonstrating applied skills
3-5 years of experience in operational training and development, process improvement, frameworks that support various principles and standards for operational excellence
Proficiency in data analysis, reporting and making recommendations for continuous improvement and action planning
Experience with operational training design and delivery methodologies, including adult learning principles
Ability to influence through innovative thinking, serving as a thought leader to inspire and shape the direction of initiatives within the organization
Excellent analytical, problem-solving, and critical thinking skills to identify root causes and make recommendations for corrective action
Strong organizational skills to manage multiple priorities in a face-paced environment while maintaining attention to detail
Strong oral and written communication skills with the ability to effectively collaborate with cross-functional teams
Ability to influence and partner with Operational Excellence Delivery Partners and Directors, and senior leaders (VPs, Regional Directors, Project Directors) to co-create solutions
Demonstrated ability to adapt to change and learn new tools or software as needed
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and a willingness to learn new software or systems as required for the role

Responsibilities

Tracks performance and provides governance across a portfolio of contracts/projects
Supports projects with the monthly reporting requirements for the business
Supports projects to implement new performance reporting, processes and tools
Provides guidance and training on performance measures and how to manage performance
Manages the operational risks and issues for the portfolio of projects
Ensures new projects put in the correct performance measures, reporting and structure
Supports projects to deliver quality targets and make improvements where required
Works with the project to ensure that there are 10% case file reviews being completed monthly
Supports the project to implement new quality reporting, processes and tools
Provides guidance and training on quality measures and how to manage quality
Complete quality reviews on contracts where required
Ensures new projects put in the correct quality measures, reporting and structure
Conduct audits, assessments and data analysis to identify trends, risks, and opportunities for continuous improvement using action planning tools
Coach and mentor regional teams to foster a culture of continuous learning and operational excellence
Support the development and delivery of training programs that address the skill gaps and elevate operational performance
Evaluate training effectiveness through performance metrics and feedback loop, ensuring knowledge acquisition transfers to role delivery
Maintain accurate records of training activities and outcomes, generating reports and analytics to track progress and demonstrate the impact of training initiatives on business performance
Supports training needs analysis and identifies common gaps in technical capabilities across the portfolio
Lead or support project start-ups, expansions, and close-outs to ensure strategic alignment, stakeholder engagement, and successful execution
Support the recovery efforts for underperforming projects, developing and executing turnaround plans with clear ownership and milestones
Provide targeted training and support to address root cause and program delivery issues
Collaborate with operations and supporting functions, that supports the translation of operational needs into actionable solutions
Support the Operational VP and Op Ex Director to ensure continuity and consistency in delivery
Partner with VPs, RDs, and PDs, to assess challenges, prioritize needs, and co-design improvement strategies
Ensure enterprise standards of practice are prioritized in solutions for regional and project needs
Participate and provide input into the development of Op Ex products and tools
Where required, take ownership of the development of an Op Ex product or tool
Champion adoption of new products and tools across operations, ensuring alignment with enterprise strategy
Attend and engage in the Op Ex Enterprise meetings as scheduled