Operational Excellence Base Coordinator

Universal Orlando-posted 11 months ago
Part-time • Entry Level
Orlando, FL
5,001-10,000 employees
Food Services and Drinking Places
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Responsible for overseeing, collecting, reporting, communicating and recording all day-to-day operational data for Universal Orlando. Liaison between UO Partners and Tech Services by dispatching appropriate teams to property needs. Update and distribute internal informational guides. Responsible for the distribution of company equipment including radios, keys, phones and vehicles. Part Time Opportunities Only.

  • Receives incoming calls/emails and communicates and dispatches the appropriate technical trade in response to non-emergency and emergency issues.
  • Monitors radio channels for Technical Services and Attractions Operations along with generates work orders in Maximo.
  • Compiles and distributes hourly attraction count data including ride counts and express counts via Microsoft Excel.
  • Maintains Wait Time Boards along with show times and the information distributed on the Mobile Application.
  • Assists internal clients that approach the counter or call the information hotline with any questions or concerns.
  • Resolves and eases sensitive internal/external situations on an individual basis through personal interaction.
  • Reviews and distributes confidential information to executive level personnel through appropriate systems.
  • Responsible for fulfilling internal/external guest inquiries by providing a 'one-stop shopping' experience.
  • Compiles hourly report data in partnership with multiple areas across UO.
  • Logs and distributes operational statistical reports regarding park attendance and park capacity.
  • Handles calls from Team Members calling the call in line, maintains call logs in accordance to established attendance guidelines.
  • Maintains inventory of all communication devices.
  • Responsible for the collection, cleaning, distribution of inventory including radios, cell phones, company vehicles, and venue keys.
  • Updates and maintains management schedules, departmental phone listings, daily snapshots, Team Member reference guides, and information boards.
  • Understands and actively participates in Environmental, Health & Safety responsibilities.
  • Performs other duties as assigned.
  • Strong Customer Service Provider
  • Able to communicate clearly with a team in both written and verbal communications
  • Computer proficient
  • Demonstrated experience with Microsoft Office (proficient in Excel and Outlook)
  • Minimum typing rate of 35 wpm
  • Able to input data accurately into multiple spreadsheets
  • Bachelor's degree in hospitality or business-related field preferred
  • 1+ years clerical; customer service/call center experience preferred
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