Operational Excellece, Senior Analyst

Salesforce.com, Inc.•Indianapolis, IN

36d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Overview: We are seeking a highly skilled and motivated Senior Analyst to join our Salesforce Operational Excellence team. The Consumption & Pay-As-You-Go Operations Senior. Analyst will serve as the primary representative for AROPS across all areas related to consumption billing and pay-as-you-go (PAYG) models. This role partners closely with business stakeholders to triage and refine requirements, drive enablement and communications, and ensure high-quality execution of operational processes. The role will also lead User Acceptance Testing (UAT) for consumption and PAYG initiatives, ensuring Salesforce and downstream systems support accurate, scalable billing. You will work within the Salesforce Operational Excellence team, collaborating with cross-functional partners in Product, Billing, Finance, Engineering, and Customer Operations to enhance our operational readiness and optimize end-to-end consumption processes.

Requirements

Strong experience with consumption-based and pay-as-you-go billing models.
Background in telecom, cloud, or subscription-based industries.
Hands-on experience with UAT planning and execution.
Demonstrated ability to manage cross-functional stakeholders and lead operational initiatives.
Knowledge of Salesforce workflows, data structures, and operational processes.
Excellent communication, documentation, and problem-solving skills.
Experience with CPQ, billing platforms, or usage-rating systems.
3-6 years of experience

Nice To Haves

Results-Oriented: able to define goals, articulate actionable plans, and manage work to achieve desired outcomes.
Has a sense of urgency and fosters the same in others.
Maintains a positive outlook in difficult situations.
Problem Solving: able to assess situations and make decisions in a systematic and decisive manner.
Teamwork - acts as a catalyst for formulating a team-oriented environment
Has the ability to collaborate and communicate effectively with team members
Accountability - assumes ownership for achieving personal and team goals
Certifications in Business Process Management (e.g., Six Sigma, Lean) are a plus.

Responsibilities

Serve as the AROPS lead for all consumption billing, PAYG, telecom initiatives, representing operational needs and requirements.
Partner with business teams to triage requirements, clarify use cases, and provide operational perspective on proposed solutions.
Lead and coordinate UAT activities, including planning, test case development, execution, and issue tracking.
Develop and deliver enablement materials, including documentation, training, and communications for internal stakeholders.
Collaborate with AROPS Strategic teams to improve process efficiency, data accuracy, and system reliability.
Identify operational gaps and partner with Product and data accuracy to drive enhancements.
Support launch readiness for new consumption/PAYG products, features, and pricing models.
Serve as a subject-matter expert for consumption and PAYG operations, ensuring alignment across systems and teams.
Advocate for customer experience in new buying motions
Monitor performance metrics and provide insights to drive continuous improvement.