Operational Effectiveness Coordinator - Onsite

Newrez LLC•Coppell, TX

3d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Operational Effectiveness Coordinator is responsible for ensuring the smooth and effective functioning of training events and special projects. Works with multiple lines of business to prepare, facilitate, monitor, and document training activities.

Requirements

High School diploma or equivalent.
5+ years of administrative experience.
2+ years of mortgage industry experience.
Excellent communication skills with ability to build rapport across organization with peers, subordinates, and supervisors, both written and verbal.
Excellent organization skills.
Excellent computer and Microsoft Office skills.
Strong customer service orientation.
Ability to multi-task, prioritize and manage time.
Self-starter with initiative, strong organizational skills, project management skills, sound decision making and leadership's skills, leads by example, problem solver.
Ability to work autonomously under minimal supervision.

Responsibilities

Negotiates and manages hotel contracts for new hires and others as needed.
Coordinates with Recruiting and the onboarding team to plan for new hire attendance to training classes.
Coordinates attendee travel/transportation.
Coordinates training classes which includes itinerary, lunch, dinner and event reservations, transportation, guest speakers, security access, supplies, catering, pictures, and training room preparation.
Reporting functions: To include, but not limited to; training rosters, new hires, and survey responses.
Responsible for handling expense report preparation.
Processes and reconciles invoices and sends to Accounts Payable for processing.
Orders and manages supplies for training.
Orders and manages swag items and welcome kits.
Assists with the development of PowerPoint presentation decks/materials for meetings.
Updates training policies and creates training procedures.
Updates contact lists and emails distribution lists.
Sends out post course surveys.
Manages virtual new hire onboarding training schedule & coordinates with key department presenters/organizers.
Schedules on-site team events and luncheons.
Pulls performance matrix numbers and creates PowerPoint documents and materials as needed.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions