Operational Development Change Manager

Express Employment International•Oklahoma City, OK

27d•Onsite

About The Position

The Operational Development Change Manager plays a pivotal role in leading organizational transformation, strengthening enterprise-wide communication, and driving strategic growth initiatives. Reporting directly to the Managing Director of Operational Development, this role owns the design, development, and execution of comprehensive change management strategies to ensure seamless transitions, high adoption rates, and sustained behavioral change across the organization. The Change Manager partners with leadership to advance enterprise priorities, including the Customer Experience (CX) program, internal communications, and operational excellence initiatives. This position is accountable for fostering alignment, building stakeholder engagement, measuring impact, and delivering measurable improvements in organizational effectiveness and employee experience. This position sits within our Oklahoma City-based corporate office, currently with an expectation to be onsite 80% of the time.

Requirements

Bachelor's degree or equivalent experience in Business Administration, Organizational Development, Psychology, or a related field.
5+ years of experience in change management, business analysis, CX, or a related role.
Familiarity with change management methodologies (e.g., ADKAR, Prosci, Kotter).
Strong analytical, organizational, and communication skills.
Ability to work collaboratively with cross-functional teams.
Proficiency in MS Office (Excel, PowerPoint, Word); experience with project management tools is a plus.

Nice To Haves

Certification in change management (e.g., Prosci) is preferred but not required

Responsibilities

Change Management Strategy & Execution Design and implement an internal change management framework, methodology, and toolkit tailored to the organization's needs.
Lead the design and execution of change management strategies and plans, aligning with project milestones and organizational goal Direct change-impact assessments across functions and stakeholder groups; synthesize findings to guide decision-making and resource planning
Own risk identification and mitigation; drive adoption and proficiency through defined metrics, feedback loops, and corrective actions
Stakeholder Engagement & Communication Lead stakeholder mapping and engagement planning; execute strategies to secure buy-in from functional leaders and project sponsors
Collaborate with Strategic Organizational Communications team for the development and execution of communication plans; to deliver clear, timely messaging across the change lifecycle
Build change capability within teams in coordination with the Organizational Development team; lead the rollout of training, tools, and best practices to strengthen change readiness
Collaboration & Project Support Coordinate alignment of change initiatives with project, communications, and training teams; lead working-level syncs to resolve blockers and maintain integration
Oversee integration of change activities into key programs; track adoption progress, escalate risks to leadership, and provide regular status updates
Documentation & Reporting Set standards for change documentation; oversee maintenance of impact assessments, change logs, and stakeholder maps
Manage adoption tracking and performance reporting by analyzing key metrics, trends, and stakeholder feedback.
Synthesize insights and recommend data-driven improvements to enhance change effectiveness and stakeholder engagement.
Customer Experience (CX) Enablement Partner with the CX Product Owner to align near-term roadmap priorities, co-design adoption strategies, and ensure CX initiatives are effectively embedded across teams and customer-facing operations.
Support change readiness activities for CX deployments in the field in partnership with Product Owner - including stakeholder engagement, communication planning, readiness assessments, and activation of local champions
Support the development of adoption metrics and performance dashboards to measure the uptake, effectiveness, and business impact of CX tools, processes, and experiences.