Operational Control Center Manager

Life Flight Network•Boise, ID

About The Position

The Operational Control Center Manager manages the day-to-day responsibilities of the Operational Control Center Specialists with a focus on safety and training. This position is responsible for driving accountability by utilizing key performance indicators (KPIs), ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations. This position is also required to assist in making sound operational decisions that affect daily operations.

Requirements

Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements and able to travel whenever and wherever business needs necessitate
Exemplary customer service skills with an emphasis on quality and safety
Thorough knowledge of Part 135 regulations
Thorough knowledge of all regulations as it pertains to Operational Control Centers
Proficient in Microsoft Office Suite
Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships
Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously
Experience with CAD systems and knowledge of two-way radio systems

Nice To Haves

Bachelor’s degree in Communications, Business or a related field preferred. May substitute direct years of experience in similar position for educational years.
Pilots License current or previous preferred
Four years Managerial experience in Aviation or EMS related field strongly preferred

Responsibilities

Ensure productivity standards are adhered to and make recommendations on employee performance
Measure accuracy performance, as well as ensure all annual training is complete
Interpret and communicate departmental policies and procedures
Maintain schedule and staffing requirements
Ongoing training and performance management
Recommend equipment, training and other needs
Recommend performance improvements
Monitor time and attendance
Create and communicate the schedule in a timely manner
Ensures consistent and effective use of two-way radio communication and assure radios are in proper working order.
Promote a cooperative working environment by utilizing communication skills, interpersonal relationships and team building.

Benefits

Competitive pay
401(k) with a 100% vested employer contribution — your future grows from day one
Tenure bonuses to reward your loyalty and long-term commitment
Comprehensive Medical, Dental, and Vision coverage
Company-paid Life and AD&D Insurance
Company-paid Short & Long-Term Disability Insurance for peace of mind
Wellness Reimbursement Program to support your health goals
Complimentary Life Flight Network Membership for you and your household
Paid Parental Leave to support growing families
Adoption Assistance for those building families in new ways
Bereavement Leave (including for pets) — because every family member matters
Paid Volunteer Time — make a difference in the community, on us
Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees
Tuition and Training Reimbursement to invest in your professional development
Employee Recognition Awards celebrating your impact and achievements
Multilingual Stipend to honor the value of diverse communication skills