Operational Continuous Improvement Engineer

JLL-posted about 1 month ago

Full-time • Mid Level

Onsite • Gurabo, PR

5,001-10,000 employees

Real Estate

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The Operational Continuous Improvement Engineer serves as a strategic operational leader focused on systematically enhancing JLL's real estate operations through process improvements, cost reduction, and service delivery optimization. This role combines analytical expertise with hands-on implementation to drive operational excellence across the commercial real estate portfolio.

Document and map existing operational processes using value stream mapping and process mining techniques
Conduct comprehensive workflow analysis and gap assessments
Design optimized future-state processes using Lean, Six Sigma, and Kaizen methodologies
Develop standardized SOPs and quality control frameworks
Establish KPIs and collect operational data from IWMS, BMS, and ERP systems
Create executive dashboards and real-time performance monitoring tools
Develop predictive models for operational performance and maintenance forecasting
Conduct statistical analysis to identify improvement opportunities
Lead cross-functional improvement projects with budgets ranging from $100K to $2M+
Manage stakeholders across operations, facilities, IT, and finance departments
Coordinate resource allocation and timeline management for multiple concurrent initiatives
Implement project governance with stage-gate reviews
Assess technology stack and identify automation opportunities
Deploy RPA, BPM, and workflow automation solutions
Support PropTech adoption and digital transformation initiatives
Create technology roadmaps aligned with operational objectives

Bachelor's degree in Engineering, Operations Management, or Business Administration
3-5 years of process improvement experience with 1-2 years of leadership experience
Proficiency in Lean, Six Sigma, and Kaizen methodologies
Advanced analytics skills with Excel, Power BI, and Tableau
Knowledge of operational technology systems and database management
Project management principles and tools expertise

Real estate, facilities management, or property operations experience preferred

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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