JLL-posted about 1 month ago
Full-time • Mid Level
Onsite • Gurabo, PR

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview The Operational Continuous Improvement Engineer serves as a strategic operational leader focused on systematically enhancing JLL's real estate operations through process improvements, cost reduction, and service delivery optimization. This role combines analytical expertise with hands-on implementation to drive operational excellence across the commercial real estate portfolio.

  • Process Analysis & Design Document and map existing operational processes using value stream mapping and process mining techniques
  • Conduct comprehensive workflow analysis and gap assessments
  • Design optimized future-state processes using Lean, Six Sigma, and Kaizen methodologies
  • Develop standardized SOPs and quality control frameworks
  • Data Analytics & Performance Management Establish KPIs and collect operational data from IWMS, BMS, and ERP systems
  • Create executive dashboards and real-time performance monitoring tools
  • Develop predictive models for operational performance and maintenance forecasting
  • Conduct statistical analysis to identify improvement opportunities
  • Project Leadership Lead cross-functional improvement projects with budgets ranging from $100K to $2M+
  • Manage stakeholders across operations, facilities, IT, and finance departments
  • Coordinate resource allocation and timeline management for multiple concurrent initiatives
  • Implement project governance with stage-gate reviews
  • Technology Integration Assess technology stack and identify automation opportunities
  • Deploy RPA, BPM, and workflow automation solutions
  • Support PropTech adoption and digital transformation initiatives
  • Create technology roadmaps aligned with operational objectives
  • Bachelor's degree in Engineering, Operations Management, or Business Administration
  • 3-5 years of process improvement experience with 1-2 years of leadership experience
  • Proficiency in Lean, Six Sigma, and Kaizen methodologies
  • Advanced analytics skills with Excel, Power BI, and Tableau
  • Knowledge of operational technology systems and database management
  • Project management principles and tools expertise
  • Real estate, facilities management, or property operations experience preferred
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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