About The Position

The Operational Change Manager will design and prepare business readiness frameworks that enable client teams to confidently execute cutover and post–go-live activities in a Supply Chain Systems transformation effort. This role establishes structure and tools (checklists, playbooks, handoff guides) that business teams will use to validate operational continuity, ensuring a smooth transition without requiring technical cutover support.

Requirements

  • 5+ years of experience in operational change management or related field.

Responsibilities

  • Build the Operational Readiness Checklist to guide client process owners in validating go-live preparedness.
  • Create the Functional Handoff Checklist that clarifies transitions between roles, functions, and systems post-go live.
  • Consolidate key process documentation, decision logic, and escalation paths into the Functional Playbook Summary for client teams.
  • Conduct walkthroughs and working sessions with client process owners to review and validate deliverables.
  • Transfer ownership of readiness tools and frameworks to the client, ensuring they understand how to apply them.
  • Provide guidance and facilitation to help client stakeholders identify readiness gaps and define mitigation steps.
  • Deliver enablement materials aligning with the cutover timeline.
  • Equip the client with clear documentation, checklists, and playbooks that can be executed and maintained internally.
  • Ensure all outputs are business-facing, practical, and action-oriented, supporting self-sufficiency post-handover.
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