Operational Branch Services Officer

Westamerica Bancorporation • Los Banos, CA

74d • $16 - $19

About The Position

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.

Requirements

• Good customer relations and basic math skills required.

Responsibilities

• Deliver 5 Points of Service to external customers.
• Adhere to QIS standards minimum 95%.
• Actively contributes to team success through clear, effective communication with Co-workers.
• Make outbound service or sales calls via telephone and written correspondence as directed by CSM.
• Meets goal of $110/FTE per month on average.
• Assist CSM with internal sales activity for new product and service referrals.
• Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts.
• Cross sell appropriate products and services to clients and prospects.
• Contributes to Key Initiatives.
• Exercise sound judgment to protect Bank assets and control losses.
• Assist CSM with Audit readiness of branch.
• Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained.
• Coach / train staff.
• Meet attendance guidelines.
• Respond well to constructive feedback and work to correct any noted concerns.
• Support CSM with teller line coverage and schedules.
• Under the direction of the CSM, provide support with daily operational tasks.
• Adhere to Control Consciousness policies and procedures.
• Follow branch security procedures in opening, closing, and branch operations.
• Meet established standards for accuracy and compliance with policies and procedures.
• Complete regulatory tutorials to ensure understanding of compliance standards & expectations.

Benefits

• Full-time position
• Salary range of $16.50 - $19.21

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 501-1,000 employees